Head of Sales Enablement (SaaS)

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2024 and that's not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

Our Head of Sales Enablement is responsible for driving the capability, productivity, and performance of revenue-generating teams across sales, marketing, and customer success. This role ensures alignment across the entire customer journey, from acquisition to retention, by embedding best-in-class enablement strategies, tools, and processes that enhance both seller efficiency and customer experience.

You will work closely with senior leadership, sales, marketing, customer success, and operations to implement scalable enablement programs that optimise sales effectiveness, increase customer engagement, and improve revenue performance.

This role reports directly to the Chief Commercial Officer and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

Strategic Leadership & Alignment

• Develop and execute a revenue enablement strategy that aligns with Creditorwatch’s business objectives.
• Drive the adoption of a structured selling methodology across all revenue teams.
• Champion the integration of enablement technologies, including CRM, sales engagement, and content management tools.
• Identify automation and process optimisation opportunities to maximise selling time and enhance customer experience.

Sales Enablement & Performance Optimisation

• Design and implement training programs to enhance sales skills, including prospecting, value-based selling, and negotiation techniques.
• Create and scale onboarding programs to accelerate ramp-up time for new hires.
• Develop playbooks, best practices, and guides to standardise sales execution and improve win rates.
• Establish and manage a certification process for sales competencies and product knowledge.

Customer Success Enablement

• Ensure customer success teams are equipped with the right resources, training, and insights to drive adoption and reduce churn.
• Align enablement initiatives with customer lifecycle touchpoints to maximise retention and upsell opportunities.

Process & Technology Optimisation

• Implement a data-driven approach to enablement by tracking performance metrics and refining programs accordingly.
• Partner with Sales Operations Teams to streamline workflows, ensuring the right data and insights are available for decision-making.

Our ideal candidate

• Proven experience in sales, revenue enablement, or go-to-market leadership, change management roles within a B2B SaaS environment.
• Strong understanding of B2B sales processes, methodologies, and customer journey mapping.
• Experience in designing, developing, and executing sales training and enablement programs at scale.
• Ability to collaborate cross-functionally and influence stakeholders across sales, marketing, and customer success.
• Familiarity with enablement technologies, such as CRM (Salesforce), sales engagement platforms (Seismic), and learning management systems (LMS).
• Strong analytical skills with experience in leveraging data to optimise revenue performance.
• Excellent communication, coaching, and change management skills.
• Experience in financial services or SaaS industries is a plus.

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.