Customer Success Manager

Are you passionate about our mission to empower patients to live their healthiest lives? Do you want to join a dynamic and innovative team that is making a difference in the healthcare industry? If so, you might be the perfect fit for our Customer Success Manager position!

As a Customer Success Manager, you will have the opportunity to build irreplaceable relationships with customers. At first, you'll primarily be responsible for our largest enterprise customer, ensuring we have a successful partnership through product support and relationship management. Over time, this role will be responsible for managing a book of client business on a range of strategic projects, reporting on account performance,  as well as supporting sales pilots. 

To excel in this role, you will need to have a strong set of qualities that will enable you to think strategically and execute effectively to solve customer problems. You will also need to have the flexibility to nimbly operate in a fast-paced, agile environment that is constantly evolving. You will be rewarded with a competitive compensation package, a supportive and collaborative culture, and a chance to make a positive impact on the lives of millions of patients.

• Develop irreplaceable relationships with customers; retain and exceed customer expectations
• Engage stakeholders at Credo’s largest and most complex healthcare customers
• Understand how customers interact with Credo’s products and identify their needs, challenges and ideas
• Become a product and domain expert, and use that knowledge to make customers successful in their business
• Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers 
• Design, implement and document innovative strategies to drive customer engagement
• Deliver value-driven solutions; ensure that customers begin every interaction with Credo with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• Lead the annual renewal process and targeted relationship-based upsell efforts for Credo’s latest products

• Bachelor's Degree
• You have 2-6 years experience in client facing role, preferably in healthcare, including:
• Collaborating and communicating with a wide range of clients, ideally in the B2B space
• Project managing complex initiatives with customers and colleagues
• You have the ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
• You are able to work with and influence a diverse set of stakeholders
• You have the ability to effectively identify what’s important and effectively prioritize competing projects
• You have excellent time management, written and verbal communication skills
• You are passionate about our mission to improve healthcare through technology
• You are willing to travel 25% of the time to the West Coast to provide hands-on support. In the first few months, travel may exceed 25% of the time. 

• Every position requires certain physical capabilities. Credo seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. 
• Equal employment opportunity is a fundamental principle at Credo. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.