Coupa Post-Production Support (PPS) Analyst

By joining our rapidly growing Coupa practice you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.  

As a Post-Production Support (PPS) Analyst, you will specifically support our Coupa Customer Success Team by coordinating management of recurring client contracts, entering critical data into various systems in a timely manner, and providing essential reporting to PPS leadership. You will need to be proactive and assertive, communicative, collaborative, and serve as a liaison to other segments of the Coupa team.

• Input, track and maintain Salesforce elements related to client renewals
• Conduct a QA review of final executed SOW to system data entered
• Ensure new and relevant documents are posted within Teams channels and folders
• Manage document execution within DocuSign
• Point of contact and responsible for change order entries within Salesforce
• Assist in reporting and analysis
• Build/maintain customized dashboards/views that enable sales and operational success
• Liaise between PPS and other Coupa teams, such as Sales and Delivery
• Contribute to the continuous improvement and development of tools and processes to support the sales cycle

• Strong attention to detail
• Intermediate Excel skills essential (pivot tables, Vlookups, conditional formatting, etc.)
• Highly organized and operates with a sense of urgency
• Exposure to Coupa and Salesforce preferred
• Experience in a sales support role desired
• Demonstrated ability to collaborate with teams and clients, make an impact, and provide excellent client service
• Professionalism and discretion in interacting with executives and clients
• Excellent verbal and written communication skills
• Creative, confident and flexible
• High energy, enthusiasm, an entrepreneurial spirit and a great sense of humor
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