Plumbing Store Receptionist (Banking Background HUGE PLUS)

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for a reliable, friendly, and detail-oriented Plumbing Store Receptionist to join our growing team! This role serves as the first impression of the company, and is also responsible for handling customer transactions and completing daily clerical tasks of a receptionist, such as answering the phone. You will be responsible for providing customers with the best possible experience, while also managing cash register transactions accurately and efficiently. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be very comfortable using a calculator, so if you have a background in banking, this may be the perfect fit for you!

Please note this role requires weekend hours and mandatory overtime as our store needs constant coverage. Hours during the week are typically 7:30-5:30pm and weekends are 8-3pm. If this sounds of interest to you, please submit your application today!

Why you should join us:

• Competitive salary range between $19.00/hour-$22.00/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training opportunities
• Annual holiday party

Job Responsibilities:

• Answer Crosstown’s phone lines and direct callers to appropriate employee
• Process customer payments in-person and over the phone using correct type of payment (credit card, account, cash, or check)
• Key-in and check order details, including account name, account number, amount, and type of payment
• Manage pick-up orders at the register, from coordinating with sales team to getting signatures
• Compile and balance daily receipts to ensure accuracy
• Email customer forms as needed (credit application, account set up, authorization, etc.)
• Develop good working relationships with customers and coworkers
• Monitor change drawer for accuracy and notify accounting team if change is needed
• Update and maintain daily spreadsheets keeping track of monetary transactions
• Handle paper and electronic filing, scan delivery records, ensure all accounts are reconciled and kept accurate, and research/resolve payment discrepancies
• Keep office supplies fully stocked for employee use
• Provide our customers with the best possible customer service
• Other ad-hoc requests as needed

• 2+ years of experience as in a role requiring both customer interaction and money transactions (ie, bank teller, receptionist, etc.)
• High School Diploma or G.E.D required; Associates degree or higher is preferred
• Experience with high-value transactions, which may be split between several forms of payment (cash, credit card, etc.)
• Strong math and calculator skills required
• Proven ability to achieve high levels of customer satisfaction
• Ability to work overtime and weekend hours required
• Responsible, enthusiastic self-starter with excellent verbal and written communication
• High attention to detail with strong organizational skills
• Excellent customer service skills with a professional phone demeanor
• Must demonstrate good problem-solving skills with patience and courtesy
• Team player who is respectful and eager to help others
• Exceptional computer skills and be proficient in Microsoft Office and Excel