Order Delivery Coordinator

Due to growth we are looking for a Coordinator to join our team. As our new Order Delivery Coordinator, you will be the primary contact to our external customers throughout the after sales process through to delivery. In this role you will work collaboratively with many different internal and external stakeholders whilst being mentored by great leaders and colleagues. You will have the opportunity to showcase your people skills and build strong, enduring relationships with our customers by displaying excellent time management and impeccable customer service. Planning is a key aspect of the role and being able to prioritise tasks and deals in the sales pipeline to ensure smooth and efficient transactions take place. You are willing to go the extra mile and helpful by nature, you will love working in a team, and bring a great energy!

 Responsibilities & Duties

• Serve as the primary point of contact for our valued clients, addressing their inquiries and providing support throughout their order experience.
• Respond to customer inquiries via phone, email, and other communication channels, providing prompt and accurate information and assistance.
• Troubleshoot and resolve customer issues and enquiries, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to ensure customer expectations are met.
• Identify opportunities to enhance the customer experience and provide feedback to improve our processes and services.
• Keep customers updated in relation to order progress & timing.
• Sales administration including the checking of sales packs and documentation
• Perform and distribute invoicing reports to sales team weekly

 Skills and Experience

• Previous experience in a customer support or customer service role.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
• Strong problem-solving skills and the ability to handle challenging situations
• Detail-oriented with good organizational skills to manage multiple customer inquiries simultaneously.
• Outgoing personality with a positive attitude.
• A strong work ethic, who can work well within a diverse community of highly motivated stakeholders
• Previous administration experience.
• An enquiring mind and desire to learn
• Passion for managing, retaining and sharing knowledge
• Solution focused with strong attention to detail
• Computer skills, including an in depth understanding of the Microsoft Office Suite.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.