Service Manager

About the Role

Due to an internal move, we are looking for a Service Manager to join our team. In this role you will play a pivotal role in overseeing the performance of our service department and ensuring that customer expectations are consistently met. You will lead a team of dedicated technicians and service personnel while managing resources to deliver excellent service. Reporting directly to the Branch Manager, you will be integral to the continued success and growth of our business.

Responsibilities & Duties

• Oversee the daily operations of the service department while ensuring compliance with company policies and procedures.
• Develop, implement, and monitor KPI metrics to measure service performance and customer satisfaction.
• Manage and mentor service staff, providing ongoing training and support to enhance their skills.
• Maintain strong relationships with customers to understand their needs and ensure they receive quality service.
• Analyze service reports and performance metrics to identify trends and areas for improvement.
• Assist in developing budgets and forecasts for service operations.

Skills & Experience

We are looking for an experienced Service Manager who excels in a leadership role and has a proven track record in service management within the Materials Handling or related industries. The ideal candidate will possess:

• Strong leadership skills with a focus on team development and empowerment.
• Proven ability to enhance customer satisfaction and deliver on service commitments.
• Excellent communication and interpersonal skills to effectively engage with clients and staff.
• Solid understanding of financial principles, budgeting, and resource management.
• Experience in managing multiple priorities in a fast-paced environment.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.