Creative, Production Manager

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.  

The Creative Production Manager is responsible for overseeing the production of Sur La Table’s packaging, signage display, and print media processes ensuring that assets are produced efficiently, on time, and within budget.  You will collaborate with leaders across Creative, Brand, Merchandising, Store Operations, and outside vendors. This is a hybrid role based in Seattle, WA.  

This position will report into the Senior Creative Operations Manager

• MANAGE & MONITOR PRODUCTION SCHEDULES  
• Utilize Wrike software to manage projects based on print production timelines and vendor production capacity.  
• Partner with the Traffic Coordinator and Project Management team as needed to balance resourcing allocation to meet timelines. 
• In collaboration with the Packaging Art Director, oversee packaging production and photography timelines ensuring execution is staying on time, true to brief, and within vendor specs.   
• Monitor project progress; establish reporting cadence to deliver updates; troubleshoot issues and escalations that arise; document and follow up on critical actions, decisions, issues, risks; and send out meeting recaps promptly. 

• END TO END PRODUCTION MANAGEMENT 
• Manage relationship with print vendors, including regular business reviews to drive process improvements. 
• Schedule pre-production meetings with local vendors as needed.  
• Oversee monthly retail signage production process including ordering, file handoff to printer, and digital proofing ensuring production stays on time and within budget.  
• Manage the creative production support and marketing efforts for store openings and closures in partnership with Brand, visual merchandise, and store operations. 
• Create workback schedules and key milestones for production and delivery dates to open stores on time. 
• Manage the timeline, quotes, and ordering for all print related requests connected to Brand Media. 

• PACKAGING & PRINT QUALITY OVERSIGHT 
• Ensure Packaging projects are setup accurately with dielines and appropriate finishing information. 
• Make minor adjustments to design files when needed, such as updating text, fixing bleeds ensuring files meet production requirements. 
• Execute Mechanical checks on outgoing packaging projects.  

• BUDGET MANAGEMENT & PROCESS IMPROVEMENT 
• Analyze data to proactively address strategic business opportunities to drive process improvements, increase efficiencies, and reduce costs.  
• Track, manage, and report all production costs including labor, materials, shipping, photography, and inventory storage maintenance.  
• Responsible for managing monthly burn reports for Creative department.  

• Certification, or 5+ years of on-the-job experience equivalence. Production design experience preferred. Degree in relevant field is preferred but not required. 
• Strong business acumen with exceptional strategic thinking, analytical, project management skills, including a bias for action 
• Organized, self-starter who excels at prioritizing and planning multi-stakeholder initiatives and competing priorities. 
• Comfort working in an environment that is experiencing transformation and growth.  
• Proven ability to manage multiple competing projects in a fast-paced environment 
• Ability to create effective relationships, influence, and collaborate at all organizational levels. 
• Comprehensive understanding of the print production process. 
• Proven track record partnering with designers, agencies, and vendors. 
• Strong verbal and written communication skills. 
• Examples of proactive problem-solving, both technically and creatively. 
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and various project management tools; Experience in Wrike, a plus. 
• Basic proficiency in design software (e.g., Adobe Illustrator or InDesign) for minor file adjustments. 

• PTO  
• Medical/Dental/Vision and a variety of supplemental policies available  
• Company 401K match 
• Company Health Spending Account (HSA) match 
• Company provides group life insurance at no cost  
• COBRA reimbursement for salaried employees until health insurance eligible  
• Paid Holidays  
• Birthday off with pay! 
• Pet Insurance 
• Generous employee discounts 

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: 
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us! 
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. 
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal. 
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about. 

This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate's home).  

CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.