Retail Gearhead/ Sales Associate (Full Time)

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.  

We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. 

This position will report into the Store Manager

• Greet and assist customers with their purchases 
• Provide product information, advice, and recommendations to customers 
• Process sales transactions accurately and efficiently 
• Maintain a clean and organized store environment 
• Manage inventory levels and restock merchandise 
• Participate in company-wide promotions and marketing campaigns 
• Collaborate with the marketing and buying teams to ensure product offerings align with customer needs 
• Continuously strive to improve customer satisfaction and exceed sales targets 
• Develop and maintain knowledge of products, industry trends, and competitors 
• Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred 
• Outdoor industry and retail experience, nice to have 

• High school diploma or equivalent required; some college coursework preferred 
• Previous retail sales experience preferred 
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Basic computer skills and proficiency in Microsoft Office and point-of-sale systems
• Flexibility to work weekends, holidays, and evenings
• Passion for outdoor activities and knowledge of outdoor gear and apparel 

Our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.