Cash Applications Manager

The Company

About Quench

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: Be Quenchy

\KWENCH – ee\; adjective

· Going “above and beyond” for one’s customers, colleagues and company.

· Demonstrating positivity, dependability, honesty and collaboration.

· Balancing life and work and having fun doing it.

The Position

The Cash Applications Manager will be responsible for overseeing and managing the daily cash applications processes, including application of incoming payments to customer accounts, reduction of unapplied cash, prompt and accurate response to customer inquiries and ensuring that the bank statements and Zuora, our system of record, remain aligned. There are two teams within cash applications that the manager will be responsible for: the bank reporting team, which is responsible for applying incoming EFT, lockbox and credit card payments against the correct customer invoices, and the customer support team, which is responsible for responding to customer inquiries via a Salesforce case management system. The cash applications team is also responsible for the reduction of unapplied cash, and the timely return of customer funds in connection with incorrect or over-payments. In performing his/her duties, the Cash Applications Manager will need to be proficient at leading teams, collaborating across other cross-functional teams within Quench, appropriately researching and resolving customer escalations, reconciling and balancing the team’s daily processing against the bank records, evaluating and implementing continuous improvement opportunities and identifying gaps and recommending solutions.

Essential Functions

· Oversee the daily cash applications processes and help resolve any identified escalations

· Review daily balancing file to support monthly close sign-off

· Use metrics to track case queue backlogs, team performance, match rates, etc.

· Drive adherence to 2-day SLA (service level agreement) on cash posting and case closures

· Reduce unapplied cash

· Escalate issues early to reduce response/resolution time

· Support year-end audit requests

· Collaborate with third party vendors to improve exception success rate

· Collaborate with internal, cross-functional business partners

· Respond to customer escalations and see through to resolution

· Develop and oversee other process improvement or cash application-related ad hoc projects, as necessary

Qualifications

· Minimum five (5) years’ experience in cash applications or equivalent role

· Leadership experience preferred

· Ability to manage priorities and workflow; lead team to accomplish goals and set priorities

· Proven ability to handle multiple project and meet deadlines

· Strong proficiency in Excel and other MS Office Suite products

· Salesforce / Zuora experience a plus

· Solid understanding of accounting / billing concepts

· Strong research skills and attention to detail

· Extremely organized with strong data entry skills

· Customer service experience a plus

· High degree of professional integrity; really cares about getting the right answer

· Strong written and verbal communication skills