Collection Assistant

At Quality Water Service (QWS), our mission is to provide consumers with pure, clean, and crystal-clear water while offering our clients a cost-effective and environmentally conscious alternative.

Position:

The Collection Assistant is responsible for all collection procedures within the Finance Department, ensuring the confidentiality of all aspects of customer, staff, and company information, including that of the President.

• Processing incoming accounts and payments in accordance with financial policies and procedures.
• Conducting daily financial transactions, including verifying, recording, and posting accounts receivable data from various payment methods (checks, automatic debits, credit cards, bank transfers).
• Preparing bank deposits, verifying discrepancies, and resolving customer billing issues.
• Facilitating the payment of overdue accounts by sending invoice reminders, account statements, and directly contacting customers.
• Resolving collections by reviewing customers’ payment plans and history, coordinating with collection agencies, preparing final demands, and writing off uncollectible debts when necessary.
• Assisting customers who call to request account-related information, such as invoices, account statements, payment records, and updates to their information.
• Assisting with answering and transferring phone calls.
• Supporting general office tasks, which may include but are not limited to: making copies, printing presentations, filing, and retrieving organizational documents, records, and reports.

• Minimum of one (1) year of experience in Accounts Receivable and Collections.
• Completed associate degree.
• Experience in data entry.
• Strong customer service and negotiation skills with a courteous approach.
• Excellent organizational skills and great attention to detail.
• Strong verbal and written communication skills.
• Proficiency in computer tools such as Salesforce, among others.
• Proficiency in MS Office.
• Basic accounting knowledge.
• Goal-oriented mindset.

If you are passionate about accounting and customer experience, the Collection Assistant role will be perfect for you.

QWS offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. QWS provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.