Digital Success at Scale Program Manager

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

As a Digital Success at Scale Lifecycle Program Manager, you will be instrumental in designing and executing digital programs that support our customers throughout their journey. Your focus will be on creating scalable strategies that enhance customer onboarding, adoption, and retention, leveraging digital tools and data-driven insights, to ensure our customers achieve their desired outcomes.

This is a great opportunity for someone with a passion for customer success who has a track record of finding creative solutions to unique problems, who thrives in challenging situations, wants to take ownership of a growing and impactful initiative on a high-performing team, and wants to apply these skills to help our customers succeed.

Key Responsibilities

• Develop and Implement Digital Customer Programs: Design multichannel digital initiatives (e.g., email campaigns, webinars, in-app messaging, online communities) to facilitate customer onboarding and product adoption.
• Customer Journey Mapping: Analyze and map customer journeys to identify opportunities for digital engagement that drive value realization and customer satisfaction.
• Cross-Functional Collaboration: Work closely across multiple teams in Customer Success, Product, Services, Support, Marketing and Sales to ensure cohesive and effective customer communication strategies.
• Data Analysis and Reporting: Utilize analytics tools to monitor customer engagement, program effectiveness, and identify areas for improvement. Provide regular reports to stakeholders.
• Content Development: Create and curate digital content, including tutorials, FAQs, and success stories, to support customer self-service and education.
• Process Optimization: Continuously assess and refine digital customer success processes to enhance efficiency and scalability.

#LI-JA1

• 5+ years’ experience in Customer Success, Customer Enablement, Marketing Campaigns, Customer Marketing, and/or Customer Success in high-growth B2B tech/SaaS environments, with at least 2 years in a customer-focused role.
• Campaign/programs management experience
• Good understanding of customer success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and marketing automation tools (e.g., Marketo)
• Working knowledge of digital marketing concepts and functions
• Experience planning and executing digital programs including webinars, events, email campaigns and nurture programs
• Project Management experience and an ability to set and drive requirements across multiple functional areas
• Experience with customer lifecycle and journey mapping
• Excellent written and verbal communication, presentation, problem-solving, conflict resolution and program management skills

Preferred Qualifications

• Industry Knowledge: Understanding of cybersecurity, cloud or identity management solutions.
• Education: Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $91,000 – $126,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.