Apprenticeship - Service Desk Engineer (End User Support)

Job Title: Service Desk Engineer (End User Support) - this is an apprenticeship role.

Hours: 37.5 hours a week, Monday to Friday.

Location: Based from our Newcastle office. There will be occassional remote working flexibility.

Salary: £15,000 depending on skills & experience

Cybit

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.  

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do:

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

We're looking for someone with

• This is an apprenticeship role, so a strong desire to gain knowledge and develop skills is crucial.
• Previous customer service experience; with a passion for providing exceptional levels of customer service.
• You'll need a basic understanding of the Microsoft suite including Windows 10 Desktop and 365 applications.
• An interest in technology (demostrated through qualifications, work, or hobbies), and the advantages IT brings to businesses.
• Excellent communication skills including a great telephone manner and strong written skills.
• A strong work ethic and the ability to collaborate effectively with people across all teams.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent.