Operations Associate - Estates

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function: 

Responsible for the legal transfer of assets between accounts related to estate administration process or accounts involving deceased clients. Act as contact for branches regarding death notifications and completion of account updates. 

Qualifications:

•High school diploma or three years related office experience

•Proficient computer skills: Microsoft Outlook, Word, Excel, and OneNote

•Strong attention to detail and problem-solving skills

•Able to prioritize, multi-task, and work in pressured situations

•Familiarity with legal concepts, practices, and procedures desirable

•Ability to review and complete transfer instructions according to established procedures, guidelines, and policies.

•Maintain client privacy and confidentiality

•Excellent communication skills, both written and verbal

•Customer service or office setting experience helpful

•Ability to proactively work with others in a team-oriented environment to meet service level commitments and objectives

•Ability and willingness to follow policies and procedures

•Ability to maintain regular, reliable, in-person attendance on the job is a necessary and essential function

Duties:

•Process non-standard and advanced-level requests to include replacement of lost certificates, early redemptions of certificates of deposit due to death benefit, death put options, physical and electronic asset transfers involving various account types.

•Review and process transfer instructions within service level requirements. 

•Understand relevant changes and adhere to firm and department policies, procedures, and regulations.

•Provide support to FPs and their teams to research and resolve issues and/or questions in a collaborative manner.

•Responsible for creating, maintaining, and monitoring estate files until transfer of assets or update of the account is completed.

•Update corresponding accounts involving POA, TOD, and protected persons. 

•Follow-up with branches regarding pending legal documentation or paperwork.

•Perform any other duties as assigned.

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:  

•Medical, Dental and Vision

•Company 401(k)and ESOP contribution 

•Generous sick, vacation, and maternity/parental leave

•Paid holidays

•Professional Development Opportunities

•Tuition Reimbursement ($15,000 lifetime cap)

•Charitable gift-matching program

•Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.  

D.A. Davidson has been in business for over 87 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets.  We hope you will consider joining us! 

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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