Support Engineer (QA Experienced)

Work at DaCodes!

We are a team of experts in software development and high-impact digital transformation.

For over 10 years, we’ve created technology and innovation-driven solutions thanks to our team of 220+ talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team integrates into projects with clients across LATAM and the United States, delivering outstanding results.

At DaCodes, you'll accelerate your professional growth by collaborating on diverse projects across various industries and sectors.

Working with us will make you versatile and agile, giving you the opportunity to work with cutting-edge technologies and collaborate with top-level professionals.

Our DaCoders play a crucial role in the success of our business and that of our clients. You’ll become the expert contributing to our projects while gaining access to disruptive startups and global brands. Does this sound interesting to you?

We’re looking for talent to join our team—let’s work together!

The ideal candidate brings a unique mix of technical experience, curiosity, a logical and analytical mindset, proactivity, ownership, and a passion for teamwork.

We are looking for a Support Engineer with at least 3 years of experience and a strong background in Quality Assurance to join our dynamic team. In this role the key responsibilities are troubleshooting technical issues, providing top-tier support to customers, and ensuring product quality through testing and validation.

Key Responsibilities:

● Provide technical support to customers by diagnosing and resolving software, application, and system issues.

● Investigate bugs, errors, and system failures, and work with the development team to implement fixes.

● Assist in QA testing, including functional, regression, and performance testing to ensure product stability.

● Develop and maintain technical documentation, including troubleshooting guides and

FAQs.

● Monitor and analyze system performance to proactively identify potential issues.

● Collaborate with cross-functional teams to improve product reliability and customer experience.

● Ensure compliance with best practices in QA, support, and security protocols.

Requirements:

● 3+ years of experience in a technical support or QA role.

● Strong knowledge of QA methodologies, test planning, and debugging techniques.

● Hands-on experience with manual and automated testing.

● Proficiency in troubleshooting software, databases, APIs, and network-related issues.

● Experience with ticketing systems (e.g. Jira).

● Knowledge of scripting or automation tools is a plus.

● Strong communication skills and the ability to work in a fast-paced, customer-focused environment.

● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Preferred Skills:

● Familiarity with CI/CD pipelines and software development life cycles.

● Experience with cloud platforms like AWS, Azure, or Google Cloud.

● Knowledge of SQL and database management.

● Understanding of Agile methodologies

• Remote Work/Home Office
  You will be informed from the first session if any of the positions require a hybrid or on-site format. Don’t worry—most of them are remote!
• Schedule: Aligned with your assigned work cell/project. (Based on the client’s time zone).
• Workdays: Monday to Friday.
• Legal Benefits (Applicable for Mexico).
• Official Holidays: As per your assigned work cell/project.
• Vacation Days
• Day off on your birthday.
• Major Medical Insurance (Applicable for Mexico).
• Life Insurance (Applicable for Mexico).
• Virtual team-building events and interest groups.
• Meetups: Featuring guest speakers from leading companies, IT professionals, and prestigious universities.
• Constant feedback and performance tracking.
• Access to courses and certifications.
• Multicultural teams.
• English classes.
• Opportunities across our various business lines.
  
  Proudly certified as a Great Place to Work!