1st Line Support Engineer

Who are we?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Are you passionate about technology, thrive in a fast-paced environment, and love solving problems? We’re on the lookout for a Technical Support Engineer to join our dynamic and growing team!

About the Role

As a Technical Support Engineer, you’ll be part of our vibrant Service Desk team, acting as the first point of contact for our valued customers. You'll work on a wide array of technologies, ensuring clients get the most out of our innovative solutions and services.

You'll get hands-on experience in:

• Online security & networking

• Server & firewall configuration

• Data handling & communications

• Cloud platforms including Microsoft 365 and Google Workspace

Our client base includes over 3,000 UK schools, and you’ll play a key role in ensuring their systems are running smoothly and efficiently.

Key Responsibilities

• Provide remote technical support across a wide range of IT services

• Troubleshoot network issues and escalate when needed

• Support and maintain custom in-house developed products

• Work with VoIP and WiFi technologies

• Configure and manage Cisco firewalls

• Handle backup and recovery solutions

• Manage Microsoft 365 and Google Workspace environments

What We’re Looking For

We’re seeking a motivated and technically-minded individual who is eager to learn, grow, and make a real impact. The successful candidate will bring a strong mix of technical skills, customer service focus, and a proactive attitude. Ideally, you will have:

• A background in providing IT support or working in a helpdesk/technical support role

• Excellent communication skills – both written and verbal

• Strong problem-solving abilities and analytical thinking

• General IT knowledge and a willingness to expand your technical understanding

• An understanding of networking fundamentals and common protocols

• Experience with PC hardware upgrades and troubleshooting

• A flexible, can-do attitude and a strong work ethic

• The ability to work independently as well as part of a collaborative team

• A passion for delivering exceptional customer service

If you're a team player who thrives in a fast-paced environment and is ready to take your technical skills to the next level, we'd love to hear from you!

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.