IT Business and Project Analyst

Job Summary

The job holder will supports the planning, documentation, execution, and monitoring of projects under the guidance of a senior project manager or project lead.

You will assist the senior project manager/project lead in coordinating project activities, managing timelines, and ensuring deliverables align with business objectives.

This role requires strong organizational, communication, and problem-solving skills to support successful project execution.

Key Duties and Responsibilities

• Support the documentation of the business requirements and assist in facilitating the communication between stakeholders to satisfy business needs.
• Support eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Consolidate information gathered from multiple sources
• Provide support to Senior Business Analyst during engagement meetings with functional leads (namely: Operations, Sales & Marketing, and Corporate Services) to facilitate the transformation and development of new requirements.
• Document changes to the design and implementation of assigned projects.
• Support with the management of ongoing IT projects and BA support requests and administrative needs
• Support with the creation of training materials and documentation for application users and train new end users on other related applications
• Facilitate the monitoring of user adoption rates and respond as needed (e.g., additional training sessions, communication, system modifications, etc.)
• Support with the planning, scheduling and monitoring of IT related project timelines, milestones, budget and deliverables using appropriate tools to ensure the delivery of quality outputs on time and within budget
• Support with the development and delivery of progress reports, documentation, and presentations to clients (pitches and deliverables), stakeholders and management
• Support with the coordination for project management activities of postmortems/ process evaluation for each project and review recommendations report in order to identify successful and unsuccessful project elements.
• Provide weekly status report of assigned projects/ tasks to the Senior Business Analysts
• Perform any other duties that may be assigned by the Senior Business Analysts

Education and Work Experience

• Bachelor’s degree from a reputable University, preferably a degree in Information Technology Management or related discipline or equivalent.
• 3-6 years experience in business analysis, project coordination or similar role.
• Basic experience using enterprise-wide requirements definition and management systems and methodologies will be an advantage.
• Basic experience with Agile delivery methods and knowledge of all phases of software development including requirements analysis, design, testing (integration, user, and performance), implementation, and support will be an advantage.
• Professional qualifications such as PMP/ PRINCE2 or CBAP will be an advantage

Skills and Behaviors

• Understanding of how to interpret customer business needs and translate them into application and operational requirements
• Strong written, verbal communication, analytical skills, and problem-solving.
• Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required
• Must exhibit confidence and knowledge of emerging industry practices when solving business problems.
• Ability to successfully engage in multiple initiatives simultaneously is required
• Possess interpersonal and collaborative skills
• Possess good analytical, organizational and product management skills
• Must possess excellent verbal and written communication skills.
• Ability to interact professionally with managers, and subject matter experts, as part of a team.
• Ability to document and interpret reports, business correspondence, and/or procedure manuals. 
• Ability to present information and respond to questions from colleagues and other stakeholders.

• Private Health Insurance
• Paid Time Off
• Training and Development