Account Director, Social

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

Edelman Digital is seeking an experienced account director to run one of our longest standing clients. Reporting to the Vice President of Digital, you will have the opportunity to lead digital and integrated programs, mentor teams, service clients and drive new business.  

The right candidate will have significant experience with digital and content strategy, content production and content delivery, and maintain social platform expertise. We’re looking for someone who’s process driven, organized and has a passion for digital and social media.  

• Oversee teams to develop brilliant digital content (creative, production) 
• Lead, line-manage, motivate, and inspire your team 
• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns 
• Build strong relationships with primarily with clients and operate as day-to-day client contact 
• Develop a full understanding of the client’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser 
• Liaise with clients and manage expectations 
• Lead client conversations around annual fee and scoping 
• Own and grow inter-agency and cross-agency relationships 
• Work in partnership with senior clients to develop annual strategies 
• Lead by example; demonstrate strong work ethic, creative abilities and industry expertise 
• Match project tasks with opportunities for development of the team 
• Grow Edelman’s digital business in Canada with both new and existing clients 

• 6 to 8 years of related experience in digital marketing/advertising 
• A fast learner with a solutions-oriented mindset and strong attention to detail 
• Experience delivering a broad range of multi-channel marketing communications including digital, social and content 
• Strong experience in client service including with an ability to understand and assess a client’s business and communication needs 
• Experience managing a team 
• Proven ability to manage large projects, budgets and teams simultaneously,  
• Experience functioning as a daily client contact, with a track record of developing and executing plans to meet client goals.  
• Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations 
• Deep understanding of social content production and interactive processes and experience reviewing creative 
• Knowledge of CRM, web and user journey   
• Commercially driven with experience handling budgets and timelines 
• Proven business development experience and success 
• Resource management skills and ability to handle complex / sensitive issues 

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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.