Customer Support Specialist

The Customer Success Specialist plays a critical role in supporting both our sales team and our customers. This position serves as a junior account manager, assisting with client onboarding, relationship management, and ongoing service support, while also handling administrative and operational sales functions. The ideal candidate is highly organized, problem-solving, and customer-focused. 

• Assist the Business Development team in managing customer relationships, addressing client inquiries, and ensuring a seamless experience.
• Support new client onboarding, including contract processing, pricing verification, and account setup.
• Monitor customer accounts for service issues, renewals, and opportunities for growth or better utilization of our services.
• Address client concerns and escalating issues, when necessary. 
• Proactively reach out to customers to confirm satisfaction and identify upsell opportunities. 
• Conduct follow-ups on proposals and service inquiries.
• Assist in developing and executing customer retention strategies. 
• Prepare and process sales documentation, including proposals, agreements, and pricing updates. 
• Maintain and update CRM systems with accurate customer and sales data.
• Partner with Sales, Customer Service, and Operations to ensure timely management of open customer cases. 
• Provide administrative sales and/or customer support to the Sales team and senior leadership within MCF. 

• Bachelor’s degree in business, marketing, or a related field (or equivalent experience).
• 2+ years in sales support, account management, or customer service. Hazmat experience preferred
• Strong organizational and multitasking skills with attention to detail.
• Superior communication and presentation skills
• Interpersonal skills to work well in a team environment
• High level of accuracy 
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint. 

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.