Product Manager

Who are we:

In a world where old school soft drinks, unnecessary food waste and outdated business practices are a thing of the past, DASH is at the forefront of a new wave of healthy soft drinks. We infuse our super tasty waters with real wonky fruit. That’s the bent, crushed, misshapen fruit that supermarkets say no to.
Finally, a drink to 𝐟𝐞𝐞𝐥 𝐠𝐨𝐨𝐝 about. No sugar, no sweeteners, no worries.

DASH launched in 2017 and has quickly become the market leading brand in a category that has grown over 150% YoY in the UK. DASH has an industry-leading DTC platform, and in 2025 will sell around 40 million cans in 20+ international markets with notable retailers including: Sainsbury’s, Tesco, Waitrose, Ocado, M&S and our own best in class web shop.

We are incredibly proud to say that we are a Certified B Corporation. We always intend to use our business as a force for good, and now it’s official.

Job Role:
DASH Water's Product Manager defines the quality of the drinks we offer our customers and consumers; working with our supply partners to agree objective standards and ensure compliance. They own all technical aspects of DASH's supply chain including product design, intellectual property, quality assurance in production and logistics, consumer complaints and continuous improvement.

Product

• Ensure that DASH is compliant with the UK Food Safety Act and other legislation as mandated by the Food Standards Agency. 
• Develop and own DASH's technical library ensuring that recipes and specifications are maintained and appropriately controlled.
• Provide technical input on raw material and packaging during the development process of new and existing products.
• Project manage external partners and suppliers involved in NPD, ensuring seamless collaboration, adherence to timelines, and successful project execution.
• Ensure that development timelines are clearly documented and communicated with appropriate stakeholder alignment.
• Ensure DASH's intellectual property is correctly defined, executed and managed throughout the supply chain.

Supplier Quality Assurance

• Ownership of DASH's raw material and packaging specifications ensuring compliance with appropriate legislation and product design quality.
• Work with our suppliers to ensure that raw materials and packaging used in our products consistently conform to our technical specifications.
• Work with the Head of Operations to ensure the annual Wonky Supplier Audit is completed and published.

Production Quality Assurance

• Ownership of DASH's Quality and HACCP Manual and conformance at our co-manufacturers and co-packers.
• Ensure that all quality issues are appropriately captured, the root cause identified and dealt with to minimise the risk of a repeat.
• Develop and own Product Related Incident Management Procedure (PRIMP) to ensure appropriate communication, escalation, and response to quality issues.
• Ensure that breached and damaged stock in the supply chain is disposed of appropriately.

Customer Happiness

• Own the quality DASHboard communicating performance against our quality north star and similar metrics across all markets and routes to market.
• Maintain the quality non-conformance report database.
• Ensure that all complaints are captured and dealt with in a timely manner, having identified the appropriate immediate and preventative corrective actions.

Regulatory Compliance

• Collaborate with the Head of Operations, Brand and Export teams to ensure DASH's packaging meets international legal requirements.
• Liaison with sales as operations primary point of contact for customer quality audits.
• Establish and maintain a product library to ensure that production reference samples are available on request.
• Support with new customer Information requests from the sales team UK and globally.

Continuous Improvement

• Work with colleagues across DASH and its supply chain to identify quality and cost improvement initiatives.
• Develop and own a prioritised plan for delivery, working appropriately with all stakeholders to achieve this.

Other Assignments

• Responsibility for assigned B Corp questions and support with sustainability projects.
• Perform other duties as required or assigned which are considered reasonable by the Operations Management Team.

• Experience of quality management and product development roles within an FMCG supply chain, ideally food and beverage.
• Able to design and maintain the processes and procedures which give DASH confidence that Quality and Food Safety (Q&FS) standards will be maintained throughout its supply chain.
• Must be able to evaluate tasks against their urgency and importance, isolating and prioritising what must be achieved, and then working collaboratively with colleagues to deliver.
• Able to form and manage productive relationships with colleagues and suppliers while effectively overseeing projects from initiation to completion, ensuring deadlines, budgets, and quality standards are met.
• Uses a logical approach to problem solving, identifying and evaluating the options before selecting the solution to be implemented, doing so in a timely manner, with incomplete information, under tight deadlines and pressure, escalating where appropriate.
• Calm under pressure maintaining composure when the unexpected happens in a fast-paced environment.
• Interested in sustainability within FMCG and an ability to evaluate the environmental impact of decisions made in the context of DASH’s supply chain.
• Understands the importance and value of accuracy, having the attention to detail required to reflect this in their work.

What we can offer:

●        Competitive salary and discretionary bonus

●        Hybrid working with minimum three days in the office a week

●        Consideration for share option scheme (after 1 year service)

●        25 days holiday a year

●        Subsidised public transport travel (Zones 1-2)

●        Classpass and Headspace subscriptions

●        Work phone

●        Enhanced family-friendly policies

●        Free tasty breakfast in the office

●        Regular social events with the team

●        Dynamic and supportive working environment

●        As much DASH as you can drink!

DASH's commitment to diversity and inclusion:

DASH Water is committed to employing a diverse workforce and providing a supportive environment for employees from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. If there is anything we can do that will help you submit an application and take part in the application process, please contact us first at HR@dash-water.com