Product Specialist Manager, Field Engineering

(FEQ226R200)

The Product Specialists' team is comprised of highly specialised architects working as the technical leaders for Databricks Field Engineering in their relative product lines in EMEA. The team works closely with Product Management and Engineering to help define Databricks best practices and key product messaging and drives adoption and consumption in EMEA of the different products that make up the Databricks Data Intelligence Platform.

In the role of Product Specialist Manager, you will lead a team of Product Specialist Solutions Architects responsible for enabling the technical field in new features, driving adoption and consumption of new and existing products and acting as the escalation point for the technical field to Product Management (PM). Your team will be engaged in our most important and complex customer engagements, providing deep technical expertise to both our new and existing customers. Your team provides specialist expertise to the Solution Architect (SA), Specialist Solution Architect (SSA) and Sales teams who develop and oversee the technical account strategy. In addition, your team will provide key customer feedback to Product Management and work with them to take new products to market and resolve customer blockers and escalations.

As a manager, you will report to the EMEA Product Specialist Sr. Director, with the opportunity to grow and develop a dynamic team with expertise in areas including Data Warehousing and Governance, enterprise software, data engineering, and data science. You will be expected to continue to deepen your knowledge of Databricks as the platform expands.

The impact you will have:

• You will hire and train a diverse team of Product Specialists for Databricks, a company in hyper-growth mode
• Exceed your region's consumption targets - by working with your peers to determine where to deploy your team of technical experts to guide the most important use cases forward
• Make your customers extremely successful with Databricks and provide outsized value to their businesses
• Establish relationships across the business to make your customers and team successful
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, Product Management and other important internal partners
• Help resolve customer questions on accounts and opportunities deemed strategic by Sales and Pre-sales field leadership
• Act as a supportive manager, including handling product escalations, mentoring team members, and building a career path for the assigned team members.

What we look for:

• Experience in senior roles in the data space with a technical product (i.e. data warehousing, big data, or machine learning)
• Experience leading technical customer-facing teams (team sizes greater than 5) in a pre-sales organisation leading technical engagements
• Lead a team through best practices for technical qualification, proof of concepts, architecture discussions, and product demonstrations
• Experience hiring qualified candidates, ramping them up to be successful, and promoting into larger roles.
• Experience collaborating with other teams such as Sales, Product Management, and Customer Success
• Experience driving software platform adoption in Fortune 500 organisations in markets such as: Finance, Media, Retail, Telco, Energy, and Healthcare
• Flexible to manage up to 30% of travel schedule required.
• Based in the Paris area (i.e. commutable to work on a hybrid schedule)

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