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Brand Designer

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the role:

We’re looking for a Brand Designer to shape the visual identity of our company and help define how we’re perceived by customers, partners, and the broader AI community. In this role, you’ll collaborate with the founding team to craft a category-defining brand and bring our story to life across every touchpoint.

You will lead the charge in creating compelling visuals, ensuring brand consistency, and elevating our design standards as we scale. From designing sales collateral and marketing materials to refining our website and creating pitch decks, your work will have a direct impact on how customers connect with our mission.

What you’ll do:

  • Have 4+ years of experience in brand or visual design, with a strong portfolio showcasing impactful work

  • Are proficient in design tools like Figma, Adobe Creative Suite, and other industry-standard software

  • Have a passion for storytelling through design and know how to translate complex ideas into simple, beautiful visuals

  • Are skilled at creating cohesive design systems and ensuring consistency across multiple platforms

  • Take ownership of projects, thrive in fast-paced environments, and enjoy balancing strategy with hands-on design work

You may be a good fit if you have:

  • Have experience building and evolving brands at an early-stage company or startup

  • Are comfortable collaborating with cross-functional teams, including marketing, product, and leadership

  • Have experience designing for enterprise audiences while keeping a modern and approachable aesthetic

  • Are familiar with motion design or animation tools

  • Have a keen interest in the AI space and understand how to communicate technical concepts visually

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

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Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Brand Designer, Decagon

At Decagon, we're on a mission to redefine customer support through cutting-edge conversational AI, and we’re in search of a talented Brand Designer to join our remarkable team in San Francisco. This isn’t just any design role; you’ll be at the forefront of shaping our visual identity and brand perception within the rapidly evolving AI landscape. As a Brand Designer, your creativity will shine as you collaborate closely with our founding team to craft a brand that truly resonates. From creating eye-catching sales materials to enhancing our online presence with stunning visuals, your contributions will directly influence the connection our customers have with our mission. We’re looking for someone with at least 4 years of experience in brand or visual design, showcasing a portfolio of outstanding and impactful work. Proficiency in design tools like Figma and Adobe Creative Suite is essential, but what we’re really seeking is your passion for storytelling through design. You should be adept at translating complex ideas into engaging visuals while ensuring consistency across various platforms. If you thrive in a fast-paced environment, take ownership of projects, and love the challenge of balancing strategic thinking with hands-on design work, you might be the perfect fit for Decagon. Additionally, experience designing for startup or early-stage companies and understanding how to communicate technical concepts visually will set you apart. Join us in creating a category-defining brand that not only showcases our innovative AI agents but also engages and inspires our audience.

Frequently Asked Questions (FAQs) for Brand Designer Role at Decagon
What are the primary responsibilities of a Brand Designer at Decagon?

As a Brand Designer at Decagon, your key responsibilities will include shaping our visual identity, creating marketing materials, refining our website, and crafting pitch decks. You'll collaborate closely with the founding team to ensure our brand remains consistent and compelling across all touchpoints.

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What qualifications are required for the Brand Designer position at Decagon?

To qualify for the Brand Designer role at Decagon, you'll need at least 4 years of experience in brand or visual design, along with proficiency in tools like Figma and the Adobe Creative Suite. A strong portfolio that demonstrates your impactful work and storytelling ability through design is crucial.

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How does Decagon's team collaborate in the Brand Designer role?

Collaboration is key at Decagon. As a Brand Designer, you’ll work with various cross-functional teams, including marketing, product, and leadership, to ensure that all design elements align with our overall business strategy and brand vision.

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Is experience in the AI sector necessary for the Brand Designer role at Decagon?

While it's not strictly necessary, having an interest in the AI sector will greatly benefit your role as a Brand Designer at Decagon. Understanding how to visually convey complex technical concepts will help you create more effective and engaging designs that resonate with our audience.

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What benefits does Decagon offer to its Brand Designer employees?

Decagon offers a comprehensive benefits package that includes medical, dental, and vision coverage, a flexible vacation policy allowing you to take what you need, and daily meals and snacks to keep our team energized and at their best.

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Common Interview Questions for Brand Designer
Can you describe your design process when starting a new brand project?

In approaching a new brand project, I typically start with understanding the brand's mission and objectives. I research the target audience and competitors before creating mood boards and sketches to visualize ideas. Gathering feedback is crucial in this phase to ensure alignment with the company's vision.

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How do you ensure brand consistency across multiple platforms?

To maintain brand consistency, I develop a cohesive design system that outlines colors, typography, imagery, and tone of voice. I also create style guides that serve as a reference for all teams, and I regularly check in on how the brand is being presented across various channels.

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Tell us about a challenging design project you worked on and how you overcame obstacles.

One challenging project involved redesigning a website for a major campaign. To overcome the initial pushback from stakeholders, I facilitated workshops to understand their concerns and included them in the design process. This collaborative approach not only helped in refining the design but also ensured everyone felt invested in the outcome.

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How do you handle constructive criticism of your design work?

I view constructive criticism as a valuable opportunity for growth. When receiving feedback, I take time to analyze it objectively and see how it can improve my designs. Incorporating differing perspectives often leads to better outcomes, and I appreciate the insights from others.

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What techniques do you use for visual storytelling in your designs?

To create compelling visual stories, I utilize elements such as imagery, typography, and color palettes strategically to evoke emotion and convey messages. I focus on creating a narrative flow that guides the viewer’s eye, making complex ideas digestible through visuals.

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Describe your experience with motion design or animation in branding.

In my previous role, I often integrated motion design elements in branding campaigns to capture attention and enhance user engagement. I used animation tools to create subtle animations for web elements and social media graphics that brought the brand to life and improved overall user experience.

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How have you successfully collaborated with marketing and product teams in the past?

Successful collaboration stems from open communication and a shared understanding of goals. In past projects, I scheduled regular check-ins to discuss progress, share design mockups, and gather feedback from both marketing and product teams, ensuring our designs aligned with their strategies.

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What do you think is the most critical aspect of a brand's identity?

The most critical aspect of a brand's identity is authenticity. A strong brand must resonate with its core values and resonate with its audience. This requires a deep understanding of both the company's mission and customer needs, translating them into a compelling visual language.

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How do you stay updated with design trends and emerging technologies?

I actively follow design blogs, attend webinars, and participate in design communities. Networking with other designers allows me to share ideas and learn about emerging technologies. I also make it a point to experiment with new tools and techniques in my personal projects to stay ahead.

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What attracts you to the Brand Designer position at Decagon?

I am attracted to the Brand Designer position at Decagon because of the company's innovative focus on AI and the opportunity to work on impactful projects. I align with Decagon's mission of transforming customer experiences and am excited about being part of a team dedicated to setting new industry standards in branding.

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Full-time, on-site
DATE POSTED
January 27, 2025

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