Computer User Support Specialist - 505752

DNI is seeking a Computer User Support Specialist to support The Air Force Research Laboratory (AFRL) RX Directorate. The CUSS will provide technical assistance and support for end-users at Wright-Patterson Air Force Base. The ideal candidate will have a strong understanding of IT support practices, troubleshooting procedures, and a proactive attitude towards solving problems. You will play a key role in supporting the AFRL mission by ensuring the reliability and performance of computer systems across the directorate.

Key Responsibilities:

• Provide Tier I and Tier II IT support to AFRL/RX personnel, including hardware, software, and network troubleshooting.
• Configure, install, maintain, and upgrade computer systems, peripherals, and software.
• Support end-users with technical assistance in person, over the phone, or via remote access tools.
• Document incidents, service requests, and resolutions in the ticketing system (e.g., Remedy, ServiceNow).
• Ensure systems and user accounts comply with DoD cybersecurity policies and procedures.
• Assist with inventory tracking, equipment lifecycle management, and system imaging.
• Coordinate with higher-level IT teams for escalated issues and system upgrades.
• Support secure system configurations, apply patches, and perform regular updates.
• Participate in cybersecurity compliance efforts, including STIG implementation and vulnerability remediation.

• Minimum of 3 years of experience in IT support or a related role.
• Active CompTIA Security+ certification (or equivalent DoD 8570 IAT Level II certification).
• Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and basic networking concepts.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications:

• Experience supporting government or military IT environments.
• Familiarity with DoD cybersecurity practices and system accreditation processes.
• Experience with remote desktop tools, system imaging (SCCM), and ticketing systems.

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.