Implementation Consultant

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our products.

Your Impact

As an Implementation Consultant at Deliverect, you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their long-term success with our product. By leveraging your technical expertise and project management skills, you will ensure that our customers experience the full value of Deliverect’s platform from day one. Your work will have a direct impact on customer satisfaction, retention, and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.

Key Highlights

**Customer Champion: Drive successful platform adoption for mid-market and enterprise clients, ensuring they achieve their goals through seamless implementation.

**Technical Expertise: Leverage in-depth knowledge of APIs, integrations, and POS systems to customize the platform and meet unique client requirements.

**Project Management: Lead and manage implementation projects from start to finish, ensuring timely delivery and exceptional client experiences.

**Continuous Improvement: Contribute to process improvements by providing feedback that helps enhance Deliverect’s platform and implementation workflows.

• Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.
• Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting.
• Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
• Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
• Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.
• Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.

• Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.
• Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.

• APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential.
• POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.
• Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
• CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
• Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Sydney office and 2 days of remote work.

• Fluency in English is required, and proficiency in additional languages is a strong asset.
• Candidates should thrive in a fast-paced environment, demonstrate high motivation, independence, teamwork, and be committed to achieving common goals within the organization.

• At Deliverect, you will have the opportunity to grow your career in a rapidly scaling B2B SaaS company, with potential career paths that include transitioning into Customer Success, Solutions Architecture, or Product Specialist roles.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.