Strategic Accounts Program Manager

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

At the core of our approach is a simple mantra: customers first. We don't just work for our customers; we work with them, closely understanding their unique needs and challenges. This collaborative effort allows us to not only grasp their objectives but to intricately align our solutions with them.

Our collaboration extends beyond departmental lines. We work hand-in-hand with other teams at Deliverect as well as with our customers' teams, ensuring our solutions seamlessly integrate into their existing operations. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Welcome to a team that doesn't just manage accounts; we architect global success stories.

Your Impact  

As a Strategic Accounts Program Manager you will drive the success of our largest strategic global restaurant customers. You’ll be the key contact bridging customer goals with internal Product, Engineering, and Technical teams — ensuring seamless onboarding, deep technical alignment, and long-term operational success. You’ll focus on scaling what works, improving what doesn’t, and building the playbook for how we support our largest restaurant partners.

• Lead Strategic Customer Programs
• Serve as the operational and technical voice for our largest global accounts, ensuring successful projects across rfp, onboarding, rollout, and adoption.
• Drive cross-functional collaboration across C&I, Product, Engineering, and Support to remove blockers and meet project timelines.
• Own rollout plans for pilots and proof-of-concept initiatives, with clear metrics for success (e.g. >90% activation ratio, rollouts completed in under 6 months).
• Run regular customer calls, manage scope changes, and align stakeholders on delivery expectations.
• Support Quarterly Business Reviews (QBRs) with content, insights, and recommendations.
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• Drive Operational & Technical Excellence
• Maintain accurate internal reporting on customer health, activation progress, and delivery status.
• Act as the first escalation point for day-to-day issues, SLAs, invoicing, and other operational needs.
• Translate customer feedback into actionable product requirements, and represent Strategic Account needs to the Product team.
• Help shape and evolve how we work with Technical Account Managers and Embedded Project Managers as we grow.
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• Scale Processes & Playbooks
• Build repeatable workflows for complex RFPs, pilots, and customer onboarding.
• Partner with Account Managers to scale programs like our Digital Ordering Club.
• Ensure our internal tooling, dashboards, and documentation are accurate and insightful.
• Constantly look for ways to improve processes, reduce friction, and drive clarity across teams.

• 5+ years in technical account management, customer success, program management, or operations roles in SaaS, hospitality/foodtech tech, or QSR.
• Strong project management skills — you’re able to build structure, coordinate stakeholders, and keep work moving at pace.
• Technical fluency: APIs, data platforms (SQL, BigQuery, Looker), product mechanics.
• Exceptional communication skills — written, visual, and verbal — with a calm, client-friendly approach.
• Comfortable working cross-functionally and juggling multiple complex priorities.
• Experience creating presentations for an executive and c-suite audience 
• An eye for scalability — always looking for ways to improve, streamline, and document processes.

• You thrive in fast-moving environments and love the challenge of scaling enterprise programs.
• You care about customer outcomes, not just deliverables.
• You’re confident representing technical topics, yet humble enough to learn from every stakeholder.
• You bring structure and clarity to chaos — and people trust you to get things done.

• This role offers a hybrid work arrangement, 3 days in our downtown Toronto office and 2 days working from home. 
• Fluency in English is required; additional languages are a plus.  
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.