Senior Onboarding & Vendor Support Specialist

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are looking for a Senior Onboarding and Vendor Support Specialist (all genders), Foodora , Yemeksepeti and Foodpanda(f/m/d) to join our Regional European Team in our incredible Hero Hub in the heart of Berlin. 

The Senior Vendor Operations Specialist will play a critical role in establishing and maintaining strong relationships with vendors across the region, ensuring efficient and effective onboarding and training. This role is responsible for overseeing the end-to-end vendor onboarding process, developing and delivering training programs, and coordinating with internal teams to guarantee smooth operational transitions. The ideal candidate will bring strong organizational and communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional support to both vendors and internal stakeholders.

Your Heroic Skills:

• Lead the vendor onboarding process, ensuring all documentation, compliance, and setup requirements are completed accurately 

• Serve as the primary point of contact for new vendors, guiding them through the onboarding journey and answering all inquiries promptly.

• Design, develop, and deliver training programs tailored to vendor needs, focusing on company policies, processes, and tools necessary for successful partnership.

• Conduct training sessions (virtual and in-person) for new and existing vendors, ensuring they understand operational expectations and performance standards.

• Act as a connection between vendors and internal teams, addressing operational issues, troubleshooting challenges, and facilitating resolution 

• Collect, analyze, and report on key performance metrics related to vendor onboarding, training engagement, and satisfaction, providing insights to support continuous improvement.

• Lead projects rollouts and new product implementations in our operations

What we expect from you:

• 4 -7 years of experience in vendor management, operations, or a related role with a focus on onboarding and training preferred.

• A Bachelors degree or equivalent in Engineering, Economics, Business, or related fields.

• Knowledge of BigQuery, Data Studio and CRM tools

• A strategic, analytical and hypothesis-driven mindset

• Good interpersonal relationships

• Initiative, teamwork, good communication and organization

• Excellent spoken and written English

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home

• Enjoy our free online yoga classes and subsidized Urban Sports Club membership

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program

• Participate in our health campaigns such as seasonal flu vaccination

• Benefit from BVG subsidy or join our Bike rental program

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

• Develop your skills with your personal educational budget for conferences and external trainings

• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings

• Save responsibly with our attractive corporate pension options

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.