Senior Specialist/Manager, Sales and Account Management (Q-Commerce)

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a dynamic Senior Specialist/Manager, Sales and Account Management (Q-Commerce) to drive revenue growth, manage client relationships, and ensure our high-value partner satisfaction. This role involves a mix of account management and new business development, requiring strategic thinking, strong sales acumen, and excellent relationship-building skills.

Success in this role demands a growth and commercial mindset, where you proactively seek every opportunity to expand and maximize account potential. You will be expected to identify untapped revenue streams, explore upsell and cross-sell opportunities, and drive long-term value for both the client and the business.

Who are our Quick Commerce partners?

Grocery partners, convenience store partners, health & wellness partners, etc.

Responsibilities 

Commercial

• Develop strategic business partnerships with existing grocery partners to be in line with company direction and partner strategy to deliver business objectives 

• Serve as the primary point of contact for our grocery key accounts, building and maintaining strong relationships by understanding the business goals

• Develop customized solutions, handle client issues, ensuring prompt resolution to maintain positive relationships.

• In-depth analysis of commercial, operational performance metrics to optimize performance and drive revenue growth

• Work closely with internal teams (marketing, product, customer support) to align sales efforts with business objectives.

• Acquire assigned key partners, ensuring successful onboarding and long-term collaboration.

Operations

• Work closely with internal teams on daily operations, logistics, BAU promotions, and partnered marketing campaign execution.

• Manage daily partner operations, including monitoring offline rates, fail rates, and out-of-stock rates, ensuring operational excellence to maximize customer satisfaction.

• At least 3 years of experience in a client-facing and sales-based relationship management role

• Fluent in verbal and written communication in both Thai and English.

• Proven track record of Account Management or B2B sales experience, preferably in any of the following areas: e-commerce, FMCG or media & advertising.

• Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer

• Strong relationship builder, has a positive attitude and is a team player

• Highly driven, is self-motivated, target oriented, resilient and tenacious

• Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn

• Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas

• A dynamic and challenging working environment with a steep learning curve

• Responsibility from day one in the leading food delivery company in the world

• Periodic fun, engaging company events & team activities 

• A company committed to developing you personally and professionally

• A vibrant and international team with diverse backgrounds from all over the world

• A culture that empowers you to take full ownership of your work and career

• Competitive salary

• Hybrid working model

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.