Customer Service Representative (Customs)

Mandate:

Reporting to the Department Manager, the Customer Service Representative (Customs) is responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients. The candidate will also collaborate with internal departments to ensure the accuracy of information to clear a given shipment.

Other Responsibilities:

• Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.

• Proactively analyze data to enhance the brokerage team's and our client's service.

• Answer client inquiries, including but not limited to billing and shipments.

• Update data in Salesforce and coordinate with assigned departments regarding client cases.

• Monitor daily operations and report the information to the assigned managers.

Requirements:

• 3-5 years' experience in customer service activities related to customs services

• College Degree in International Transportation & Customs or related field is preferred

• Excellent written and verbal communication skills in English

• Knowledge of Canadian customs regulations and trade processes is an asset

• Experience in CargoWise One system or related brokerage systems is an asset

• Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint

• CCS designation is an asset

What You Offer:

• Excellent communication and interpersonal skills

• Ability to work efficiently in a team environment, as well as independently

• Extremely detail oriented and highly organized

• Outstanding ability to multi-task

What We Offer:

• Cultural diversity and equal opportunity employer

• Competitive compensation

• Comprehensive benefits package, including a fitness reimbursement program

• Education reimbursement program