Premium Seating Ticketing Intern

Job Summary: To provide customer service and operations support to Premium Seating, Ticketing and Operations departments. 

Duties & Responsibilities

Assist Ticket office with customer service and operations responsibilities by:

• Providing phone support to all fans, season ticket holders, premium account holders, and summer event guests
• Learning specifics of newly launched CRM system and uploading contractual pieces as needed
• Providing mobile assistance at service tents/ticket office as needed on game days
• Assisting with service initiatives and events throughout the year such as Broncos Huddle, Fan appreciation, Fan Tunnel, American Flag, Holiday Photo Events and First Year recognition
• Participating in departmental meetings as needed
• Familiarizing yourself with operational programs to assist staff of 5 and hourly window employees
  • Ticketmaster HOST: Window sales – All Events/Audits/Inventory Management
  • TMOne program: Presence/Event Builds/Reports
  • Archtics: Inventory – ADA/Finance checks/Customer Service
• Assist with Training Facility Football ticket orders/fulfillment
• Following policies and procedures – understanding and assisting with NFL/Broncos communications related to bag policy/mobile ticketing/season ticket transfer requirements, etc.

Assist Premium departments with various responsibilities by:

• Assisting in setup, run of show, and breakdown of all Premium member events
• Manage assigned tasks and responsibilities during Broncos home games including premium service, sales, and overall fan experience initiatives
• Perform pre-game suite walks ensuring all suites at Empower Field at Mile High are ready to be customer facing
• Assist in preparations for in-stadium face to face meetings
• Assist in gameday gifting initiatives
• Provide administrative support for a variety of office, gameday, and non-gameday events

Contributes to the team effort by performing other duties as assigned.

Minimum Requirements

• Working towards or completed bachelor’s degree from a four-year college or university
• Experience working in an office environment
• Ability to work all home Broncos games, stadium events, nights/weekends and keep a flexible schedule

Preferred Skills & Ability 

• Excellent problem-solving skills and ability to multi-task
• Exceptional verbal and written communication skills
• Prior sales experience
• Prior customer service experience
• Prior experience with Ticketing Software, Microsoft Office, CRM Systems, Sales Enablement Programs
• Detail oriented with strong prioritization and organization skills
• Self-motivated and solutions oriented
• Willing to learn, create and have a desire to succeed

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $18.81/hour.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.