Senior Facilities Manager

We are seeking a confident and proactive Senior Facilities Manager to join our dynamic Facilities Team. In this pivotal role, you will oversee the operation of our London office facilities, ensuring a professional, safe, and modern working environment. Reporting to the Head of Facilities, you will be responsible for service excellence across front of house, office services, storage, cleaning, security, and maintenance. You will also support the efficient operation of our technical facilities and manage hybrid working needs. You will take pride in delivering an outstanding visitor experience.  

WHAT YOU’LL DO (Duties) 

•  Office Management: Ensure a fully operational and professionally managed office environment, including front of house, desk space, meeting rooms, social spaces, kitchens, storage, security, cleaning, and health & safety. 

• Maintenance & Safety: Proactively identify and address maintenance issues, manage HVAC systems, ensure server room conditions, and oversee fire safety systems. 

• Budget & Supplier Management: Manage budgets, liaise with landlords, oversee sub-contracted services, and identify cost-saving opportunities. 

• Team Leadership: Lead and mentor the London Facilities Team, fostering a customer service-oriented approach. 

• Compliance & Health & Safety: Ensure compliance with legal and policy requirements, manage day-to-day health & safety, and aide business continuity planning. 

• Hybrid Working Support: Assist staff with safe and effective hybrid working setups. 

WHAT WE’RE LOOKING FOR (Experience) 

• Experience: Strong facilities management experience in a busy office or events space, managing budgets, and mentoring junior team members. 

• Customer Service: Approachable and responsive, with the ability to maintain confidentiality and discretion. 

• Supplier Management: Experience in managing contracts and relationships with facilities-related services. 

• Incident Management: Proven ability to manage and resolve health & safety or business continuity incidents. 

• Knowledge: Understanding of H&S legislation, PAT, CCTV, and fire systems. 

• Qualifications: H&S qualifications (e.g., IOSH, BIFM, NEBOSH, IWFM) are desirable. 

• Skills: Excellent organisational, stakeholder management, communication, problem-solving, and decision-making skills. 

Deadline for Applications: Monday 24th February @ 9am

Commitment to Equality, Diversity and Inclusion 

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. We are part of the Catapult network and we are actively committed to our Inclusivity in Innovation Charter, about which you can find out more here.  

We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. 

As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process. 

Digital Catapult is an equal opportunities employer. 

• We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
• Digital Catapult is a Disability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
• Double-matched pension up to 10% of your salary;
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
• Life insurance 4x salary;
• Free to access EAP & Financial Wellbeing advice;
• Enhanced maternity and paternity leave;
• Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work;
• Investment in your ongoing learning and development with us;
• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.