IT Administrator

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.

Digital Turbine is seeking a highly motivated and experienced IT Administrator to join our Global Corporate IT team. This critical IT Administrator role will be based in our Austin, TX office and will be responsible for providing exceptional hands-on customer support for our Executive Leadership team and our staff globally. The ideal candidate will be a self-motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.

Please note that Digital Turbine is a hybrid work environment-only candidates local to the Austin, TX office location will be considered.

• Collaborate with a worldwide team of IT professionals, both internal and external
• Provide in-person and remote support to all employees, including Executive and Senior Leadership
• Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues
• Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, Zoom Room, A/V, & desk equipment)
• Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
• Develop and distribute technical instructional documentation
• Maintain cleanliness and organization in IT offices, server rooms, and storage areas 
• Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
• Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software
• Manage, enroll, and improve our MDM infrastructure - JAMF and Intune
• Responsible for office firewalls (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
• Support our communication and productivity stack (e.g., Google Apps, Slack, Zoom, etc.)
• Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
• Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings
• Occasional travel to other offices may be required to assist with IT support

• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Previous support of Windows, Mac, and Linux environments
• Certificates or educational degrees in IT are a plus
• Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
• Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF and Intune
• Sarbanes Oxley, SOX experience is a plus
• Strong customer orientation and communication skills
• Ability to coach and guide users through basic computer tasks
• Extremely detail-oriented, organized, with excellent time management skills
• Experience with supporting executive staff members in person and remotely

About Digital Turbine:

Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.

The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. 

We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024.

Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.

To view our Global Recruitment Privacy Notice, please click here.

Notice to External Staffing Agencies, Placement Services, and Professional Recruiters ("Agencies"):

Digital Turbine will not pay fees for any hires resulting from unsolicited resumes. To protect all parties involved, we only accept resumes submitted directly by candidates. Any unsolicited resumes sent to Digital Turbine, its affiliates, subsidiaries, or employees, through any method (mail, email, etc.), will be considered the property of Digital Turbine and free of any associated fees.

Agencies must obtain prior written approval from Digital Turbine's Talent Acquisition team before submitting any candidate resumes. Resumes may only be submitted in connection with a valid, fully executed contract for services and in response to a specific statement of work. Without such an agreement in place, Digital Turbine will not be responsible for any fees related to submitted candidates.

Agency agreements are only valid if they are in writing and signed by a Digital Turbine officer or an authorized designee. No other Digital Turbine employee has the authority to bind the company to any agreement regarding candidate placement by agencies. Digital Turbine specifically rejects any liability under agreements accepted by negative consent, candidate negotiation, performance, or any means not explicitly outlined above.