User Services Representative (three shifts)

Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences.  

Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily. 

We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands. These include our streaming platforms (LiveJasmin.com, Cherry.TV, IsLive.com, Oranum.com), our marketing and advertising services (AdSupply, AWEmpire, TwinRed), and our entertainment and lifestyle brands (LoyalFans.com, The Million Roses, Kinkly.com). 

Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and you can grow and achieve your potential. Help us shape the future! 

• Help customers have the best experience possible with our web services working across email and chat
• Manage complaints, provide proper solutions and options within the time limits
• Increasing customer satisfaction by using professional customer support techniques
• Shifts: 6:15-14:45; 14:15-22:45; 22:15-6.45 

• High-school graduation
• Strong written English skills
• Adequate computer and typing skills
• Business and customer focus is a must have - providing our partners with excellent service will ultimately boost customer satisfaction, which is our main goal
• Ability to multi-task
• Adaptability in a fast-paced work environment
• Experience in working different shifts is a plus

• We're offering a range of 520,000 HUF - 570,000 HUF (gross/month) for this position 
• Home office opportunity
• An exceptional compensation package (All You Can Move sport pass, a yearly 500.000 Huf /year cafeteria package)  
• Private health insurance for when you don’t feel so great 
• The opportunity to see your work directly contribute to the success of the company 
• We want you to grow with us, so we offer the opportunity to attend conferences, technical workshops, trainings, and meetups, along with certification possibilities 
• Company branded merchandise (goodies) 
• And finally, a fun, professional, and collaborative work culture where we guarantee there is never a dull day 

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation. 

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. 

NOTE: Byborg Enterprises SA does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate. 

We are in it for the long haul so your future is safe with us.