Technical Customer Onboarding | Team Manager

Do you want to work on the largest healthcare platform in the WORLD?

We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!

We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.

Our mission is to “make the healthcare experience more human.”

Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps.

As Team Leader of the Data Importation Department, you will play a crucial role in the company's operations, leading and developing the Data Migration Team. The management role focuses on KPI analysis, and creating tactical and operational plans while constantly seeking improvement and efficiency opportunities. It also involves collecting and analyzing feedback from the major stakeholders (Customer Success, Customer Care, Data Quality) to identify trends and areas for enhancement, always aligning local team practices with global standards.

What you will do in this role:

• Manage and support the professional development of a team of 5 Data Importation Analysts;
• Serve as the main point of contact for both Global & Local Structures regarding data migration;
• Provide support to your team and clients by resolving data-import-related issues and offering assistance through designated communication channels;
• Identify business challenges through data analysis while developing innovative solutions (through script development, for instance) to enhance operational efficiency, customer satisfaction, and team productivity,
• Ensure data security and confidentiality by implementing strict data security practices and policies within the team;
• Contribute to the development of detailed internal documentation related to import processes.

What makes you a strong fit:

• Higher Education in Data Processing or other IT-related fields;
• Excellent English communication skills - there are daily interactions with our global partners;
• Experience leading people - especially Customer Success or IT Support teams;
• Advanced Excel and SQL skills;
• Great analytical thinking skills and the ability to solve complex technical and business problems through data analysis and human relations;
• Basic knowledge of programming languages like Python and R;
• A sense of urgency and ownership to effectively address critical issues in a very fast-paced environment.

Our working hours are from Monday to Friday, from 9 am to 6 pm;

And our benefits:

• Need to work beyond your usual hours? We have a compensatory time off system in place;
• For the commute, we offer Vale-Transporte;
• We offer a Meal Voucher worth R$662,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid;
• We offer Medical, Dental, and Group Life Insurance;
• Did you think your Pet would be left out? Of course not! We offer Plano Pet, which extends care to your furry companion;
• Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days;
• ApoioPass offers free professional support and guidance in the psychological, legal, economic, and social areas, providing support for those, more delicate issues;
• What about that fitness life? We offer Gympass for you and up to 3 dependents! Because working out alone is really boring, right?
• Creditas: Payroll loan services, eligible after 6 months of employment;
• Stock Options - eligible after 6 months of employment (5 years grace period) - YES! You become a shareholder;
• Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most. Also, we celebrate our work anniversary as our own day off;
• Our work licenses are special here: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got Married:? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;
• For moms and dads ‘on duty’, we have Daycare Assistance;
• We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits;
• Do you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months;

Other information:
Contract Type: CLT.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.