Customer Engagement Manager

About The Role 

As we continue to grow globally, we are looking for a Customer Engagement Manager to join our customer success team. In this role, you will ensure our new clients have a seamless experience with our product, driving product adoption that leads to long-term success. 

You will be the first point of contact for our new clients, making a strong first impression, building relationships, and demonstrating the full value of our product suite. Your ability to listen, understand client needs, and align them with our solutions will ensure a smooth transition and foster lasting partnerships.

The role is perfect for someone who thrives on client engagement, problem-solving, and commercial-growth - helping customers unlock the full potential of our platform while identifying opportunities to expand their usage with additional features and add-ons. 

Our Mission

Would you agree that our health is the most precious thing we have? And that each patient should be empowered to make confident decisions on their healthcare? 

Doctify is a global patient platform, operating in 6 markets. We are building the largest, most impactful global healthcare platform, uniting the healthcare community around the world behind patient voices. 

Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now!

You’ll Be Responsible For 

• Owning the onboarding process, guiding new clients through a structured experience that ensures they adopt and maximise our platform quickly. 
• Being a trusted advisor, developing strong relationships with clients, understanding their business needs, and aligning our solutions to their goals. 
• Creating a seamless first experience, setting the foundation for long-term, high-value partnerships with each client. 
• Driving product adoption, helping clients integrate our solutions into their workflows and ensuring they see immediate value. 
• Identifying growth opportunities, proactively recommending add-ons and expansions that enhance client profiles and drive additional revenue. 
• Becoming a product expert, learning our SaaS platform inside and out, and leveraging tools like Salesforce to track customer engagement. 

About You 

• You will have 1 to 2 years’ of experience within a professional environment (a similar field would be desirable). 
• You love tackling complex challenges with a positive attitude and always strive to find the best solution for the client. 
• You have a commercial-focused mindset whilst keeping the customer at the core of everything you do. 
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring. 
• You possess natural communication skills, comfortable with virtual, phone and in-person engagement. 

What we offer 🚀

At Doctify we are committed to providing a truly memorable and transformative experience on your career journey. Some of our benefits, perks and ways of working include:

Perks for our people ✨

Competitive compensation package (basic + commission)

Pension scheme with employer contributions

28 days annual leave: 25 days leave + 3 days off between Christmas and New Year (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 30 days)

4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)

Hybrid-working with office days Tuesdays, Wednesdays and Thursdays

Enhanced parental leave

2 weeks Pet-ernity leave offering work from home or flexible working hours to welcome and train your furryfriend

Setting you up for success 🏆

Comprehensive onboarding schedule tailored to your role

Continuous learning sessions, training programmes and self-development

Transparent internal mobility opportunities and career paths for professional hyper-growth

Uniquely Doctify 🌿

Doctify Daily to come together as a team 15 minutes a day to share, connect and learn

Monthly Impact Awards (People’s choice to celebrate one another - you get a cool hoodie too!)

Quarterly team socials by region (Hosted by our ironically named Fun Police, always on the beat for a good time!)

A culture of meaningful connections through cross-team-connect projects, global fitness initiatives, hackathons and more   

Employee referral scheme £700 or the local equivalent for each successful employee referral hired

Our Commitment To Diversity, Equity, Inclusion & Belonging  💙

Diversity, Equity, Inclusion and Belonging. They’re more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life.

We will always embrace uniqueness - so bring your whole self to Doctify!

More about Doctify

Doctify was launched in 2015 by Stephanie Eltz and Suman Saha, who met as trainee surgeons, to address the lack of a trusted or transparent online platform for patient reviews. While the likes of TripAdvisor, Trustpilot, and Glassdoor had enabled consumers around the world to search easily for verified feedback on products, services, and experiences, this model had yet to cut through in global healthcare.

Backed by transatlantic venture capital firm, Beringea, leading European investment funds Amadeus Capital Partners, Keen Ventures as well as investors such as Sir John Hegarty (founder of Saatchi & Saatchi), and Tom Teichmann (early investor in Lastminute.com, Notonthehighstreet.com, Made.com and Simba Sleep). To date, Doctify has raised over 30 million US dollars of investment.