Recording Associate

Job Summary 

The Associate, Recording is responsible for executing their assigned roles and functions with timeliness, expert accuracy, and precision for all standard workflows on standard files. They are able to identify more complex files for escalation to senior team members, and are still learning how to complete those more complex files. They can assist more junior team members on basic workflow responsibilities. They proactively meet customer needs and provide a delightful customer experience. They exhibit the company values, and collaborate with their Supervisor to create an efficient, enjoyable work environment. 

Role Description 

• Quality check documents for accuracy and errors.  
• Work on basic rejections in a timely manner and communicate issues to the appropriate team.  
• Identifies correct party to communicate with for corrections, both internally (other functions) and externally (clients, county recorders, vendors) 
• Closely monitor queue for their assigned work and inbound emails. 
• Completes recording workflows for basic + some complex state workflows (usually 2-4 states). 
• Complete county specific forms for recording.  
• Submit documents for both eRecording  

Job Requirements 

• Has 1+ year(s) of title & escrow experience with demonstrated success. 
• Excellent phone, email, face-to-face and remote communication skills 
• The ability to multi task and focus as required and to be proactive 
• Ability to thrive in a fast-paced, metrics-driven work environment 
• Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents is required 
• Open minded to process changes, continuous system updates and enhancements 
• Proven customer service experience 
• Have a driven, positive attitude and ability to work as a team player 
• Proficient in using various computer programs and ability to navigate educational company provided resources 
• Bonus: Experience processing files in ResWare 
• Bonus: Possession of individual title and/or escrow licenses