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Assistant Manager(06713) - 9550 Helms Trail, Ste 700

Job Description

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

Other Duties

All Duties Covered in Driver and CSR Description may be included, review those positions for details

Other duties may arise that were not covered in this description.

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Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager(06713) - 9550 Helms Trail, Ste 700, Domino's

Are you ready to take on the role of Assistant Manager at a busy location in Forney, TX? As an Assistant Manager, your primary responsibility will be to ensure smooth operations during your shift at the store. You'll be in charge of cost control, inventory management, cash handling, and fostering great customer relations. It’s essential that you lead by example and follow all company policies and procedures while encouraging your crew to do the same. Your day will be filled with diverse tasks including staffing, managing paperwork, promoting profitability, and upholding the store's ideal image. A great attitude towards customer service is crucial as you’ll interact with customers both face-to-face and over the phone. Flexibility is key, as you'll be working in various environmental conditions—from the cooler at 36 degrees to warmer areas above 90 degrees. We are looking for someone with strong communication skills who can adeptly handle the challenges of inventory management, order processing, and staff training. Physical stamina is also a must as you might be lifting products, maneuvering through tight spaces, or navigating stairs. If you’re a natural leader who thrives in a fast-paced environment and has a passion for customer service, being an Assistant Manager at this dynamic location could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Assistant Manager(06713) - 9550 Helms Trail, Ste 700 Role at Domino's
What are the responsibilities of an Assistant Manager at 9550 Helms Trail, Ste 700?

As an Assistant Manager at 9550 Helms Trail, Ste 700, you will bear the responsibility of overseeing daily operations during your shifts. This includes managing inventory levels, ensuring cash accuracy, and addressing customer needs while maintaining quality service standards. You'll also handle staff management and ensure adherence to policies and procedures.

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What qualifications do I need for the Assistant Manager position at 9550 Helms Trail, Ste 700?

To qualify for the Assistant Manager position, it is essential to have experience in a management role within retail or food service, strong communication and leadership skills, and a practical understanding of cash handling and inventory control. A high school diploma or equivalent is generally required, though further managerial certification can be advantageous.

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What skills are essential for the Assistant Manager role at 9550 Helms Trail, Ste 700 in Forney, TX?

Key skills required for the Assistant Manager position include proficiency in communication, strong organizational abilities, customer service expertise, basic mathematical skills for cash management, and the capability to lead a team effectively. A solid understanding of health and safety regulations is also crucial.

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What are the physical demands of being an Assistant Manager at 9550 Helms Trail, Ste 700?

The Assistant Manager position involves a variety of physical tasks including lifting products up to 50 pounds, standing for extended periods, and navigating tight spaces. You will need to perform tasks such as stocking, cleaning, and possibly climbing stairs, while maintaining a focus on safety and efficiency.

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How does an Assistant Manager ensure great customer service at 9550 Helms Trail, Ste 700?

Ensuring exceptional customer service as an Assistant Manager involves creating a positive atmosphere, training staff on service standards, handling customer transactions and inquiries effectively, and resolving any issues promptly. It's about fostering a team culture that always prioritizes customer satisfaction.

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Common Interview Questions for Assistant Manager(06713) - 9550 Helms Trail, Ste 700
How would you handle a difficult customer as an Assistant Manager?

In dealing with a difficult customer, I would first listen attentively to their concerns, remain calm, and assure them that I’m there to help. I’d empathize with their situation and then work towards a resolution that meets their needs while adhering to company policies.

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What strategies would you implement to motivate your team?

To motivate my team, I would recognize individual contributions, set achievable goals, and encourage professional development. Instilling a sense of teamwork and celebrating successes can create an engaging work environment.

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Can you describe a time when you had to manage multiple tasks at once?

I recall a particularly busy shift where we experienced a surge in customer volume. I prioritized tasks by importance, delegated responsibilities to team members, and maintained open communication to ensure that service standards remained high despite the hectic pace.

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What techniques do you use to ensure cash accuracy during your shifts?

To ensure cash accuracy, I implement routine checks throughout my shift, train staff to double-check transactions, and advocate for meticulous record-keeping. At the shift's end, I reconcile cash registers promptly to identify discrepancies quickly.

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How would you ensure compliance with company policies and safety standards?

Ensuring compliance involves regularly reviewing policies with the team, conducting safety training, and leading by example. I would also perform routine audits and initiate discussions about safety protocols during meetings.

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What approach would you take in training new staff as an Assistant Manager?

My approach involves a structured program that covers all aspects of their role, hands-on training with shadowing, and periodic assessments to gauge their understanding. I promote an open-door policy for questions to foster learning.

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How do you handle conflicts between team members?

I address conflicts promptly by facilitating a private discussion between the involved parties. I encourage them to express their viewpoints, mediate the conversation, and collaboratively find a solution that respects each individual's perspective.

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What do you consider to be the most important quality for an Assistant Manager?

The most crucial quality for an Assistant Manager is strong leadership, as this sets the tone for the team. It involves inspiring them, providing guidance, and fostering a positive work culture that drives success.

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Can you discuss a time when you successfully improved store operations?

In a past role, I implemented a new inventory management system that reduced waste and improved order accuracy. The initiative led to a noticeable increase in profitability and streamlined our stock processing.

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How would you manage cost controls effectively?

To manage cost controls effectively, I would analyze expense reports regularly, identify areas for savings, and communicate those insights to my team. Implementing strategy for waste reduction and supply chain efficiency would also be a focus area.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 27, 2025

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