Customer Service Rep - job 1 of 21

Core Values distinguish a Company's identity. They are the set of ethics and principles that govern a company's decision making and actions. They also serve as the foundation for the company culture, and the behaviors expected by its workforce. At Dream Pizza, LLC those foundational values are:
Excellent Customer Service
Along with delivering quality product and value, our customers service interactions must be guided by empathy, transparency, authenticity, and patience every single time. When we serve customers guided by these principles their experiences can go from satisfactory to exceptional!
Do The Right Thing
Exercise good judgement by “doing the right thing” with each other, our customers, and others. We Do the Right Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our
Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for our actions.
Operate Under the Platinum Rule
Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, where every team member, customer, and visitor to our stores, feels welcome and appreciated.
Accountability
Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes, but actively learning from them to drive positive outcomes. Taking ownership of one’s actions help foster a
culture of trust and improved morale.

We are seeking  dedicated Customer Service Reps to join our team. As the face of our company, you will play a crucial role in ensuring customer satisfaction through exceptional service and efficient problem-solving.

• Greet customers warmly and assist them with their inquiries and requests
• Handle customer interactions through various channels, including phone, email, and in-person
• Process customer orders accurately and efficiently
• Resolve customer complaints and concerns in a professional and timely manner
• Provide product information and recommendations to enhance customer experience
• Maintain accurate customer records and update information as needed
• Collaborate with team members to meet service goals and improve customer satisfaction
• Assist with administrative tasks and data entry as required
• Stay updated on company policies, products, and services to provide accurate information
• Identify and escalate complex issues to appropriate departments when necessary

• Excellent communication skills, both verbal and written
• Strong customer service orientation with a friendly and professional attitude
• Ability to work efficiently in a fast-paced environment
• Basic math skills for processing transactions and orders
• Problem-solving skills and ability to handle challenging situations with empathy
• Strong multitasking abilities and attention to detail
• Team-oriented mindset with a positive attitude
• Flexibility to adapt to changing priorities and customer needs
• Previous customer service experience is a plus, but not required

All your information will be kept confidential according to EEO guidelines.