Customer Service Representative - job 1 of 13

MAKE GREAT PIZZA — AND MORE — POSSIBLE  

Be a part of the world's #1 Pizza company and watch your career grow! 

The Domino’s Pizza Supply Chain Center seeks a Customer Service Representative for their dough production distribution facility.  The Customer Service Representative provides customer service to our franchisees to ensure customer satisfaction with ordering and receiving products.   

The Customer Service Representative processes store orders and assists operations leadership with other duties, including routing, inventory, training newly hired associates, writing SOPs, policy, process changes, or updates.  The Customer Service Representative may also plan events for team members and cross-train with multiple departments.  

Shift: Sunday-Thursday 7:30 AM - 4:00 PM

Compensation: $22.00-$23.00/hour; bi-weekly pay

Responsibilities and Duties

(50%) Order Processing

• Process and verify store orders, add-ons, and pickups using standard process flow and SOPs to ensure store orders are accurate and prepared timely for routing and warehouse loading
• Ensure CSRs adhere to information from WRC related to order processing for product allocations or auto shipments
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Ensure understanding of billing, credits, and inventory
• Prepare inter-commissary transactions or special orders as needed on a timely basis
• Be a key player during a Business Continuity event

(20%) Customer Service

• Receive and resolve customer requests, concerns, and complaints in a professional and timely manner
• Contact stores to advise them of any changes to routing schedules, weather, or production delays, etc.
• Use expertise to build strong healthy relationships with stores and franchisees, and create an open and accessible communication route
• Answer and route departmental calls

(10%) Clerical Support

• Maintain filing system for invoices, reports, and other customer related information
• Maintain customer contact list
• Update or add new store information in order management system
• Provide clerical support to other departments as needed

(10%) Credit Process

• Process credit requests for the Domino's Pizza stores within policy guidelines
• Research credit requests with appropriate departments
• Ensure credits are coded appropriately and accurately using the most current program
• Ensure customer satisfaction by explaining any denied requests

(10%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions.  Additional responsibilities will be assigned as needed.  Responsibilities include:

General Accounting

• Assist with accounts payable
• Assist in generating weekly keys
• Provide back-up to payroll administrator
• Assist with accounts receivable and past dues

Miscellaneous

• Assist with center safety culture
• Present new hire orientation and assist new hires with onboarding tasks
• Monitor credit process
• Using WMS, process layout of outgoing shipments by creating load maps
• Support other departments as needed

• High School diploma/GED, some college
• 2+ years of Customer Service experience
• Strong knowledge of customer relations
• Ability to work independently and as a team
• Excellent communication and organizational skills
• Ability to handle multiple tasks at once
• Working knowledge of Microsoft Office software
• Availability to be able to work nights, weekends, or holidays if needed
• 2+ years of bookkeeping or general accounting experience preferred

Domino's offers:

• Competitive wages
• Paid Holidays and Vacation  
• Positive work environment  
• Benefits on the first day of employment!  
• 401k matching contributions  
• 15% off the purchase price of stock
• Company bonus  
• Referral bonuses  

All your information will be kept confidential according to EEO guidelines.