Donation Program Consultant (Santa Cruz & Monterey Counties)

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

GENERAL JOB FUNCTION

*This role will service Salinas Valley Health, Natividad Medical Center, Community Hospital of the Monterey Peninsula and Dominican Hospital*

The Donation Program Consultant I strategically plans, implements, and evaluates internal and external systems to impact hospital and community donation programs. The Donation Program Consultant is primarily responsible for developing, implementing and monitoring hospital policies, procedures, strategies and action plans to enhance eye, organ and tissue donation within the assigned service areas. He/ She will also collaborate, as necessary, with other departments within Donor Network West and with external tissue banks to perform these functions.

• Responsible for hospital donation strategy development
• Secures and maintains positive hospital leadership & physician relationships
• Analyze trends in donation processes
• Collaborate with hospital partners on strategy development
• Effectively documents hospital donation strategy planning and process
• Responsible for hospital program execution to maximize donation
• Provide concise written communications to external and internal partners
• Present plans and strategy to hospital administration, physicians and nursing staff
• Provide conflict resolution as needed
• Responsible for acquiring and providing hospital feedback after referrals and donors
• Maintain referral and donation process metrics
• Host post donation event follow up meetings with physicians, nurses and ancillary staff involved
• Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital service plans
• Other duties as assigned.

• Possess extensive knowledge of public education, hospital and business development. Maintains strong hospital and physician relationships
• Understand hospital and community education needs of the organization and effectively formulate a plan of response.  Ability to clearly communicate plan to organizational staff, internal and external stakeholders.
• Ability to communicate and present information effectively and concisely within a team environment
• Proactive team player who can multitask with ease, and uphold organizational core values.
• Strong attention to detail, excellent written and verbal communication skills.  Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.
• Must maintain valid California or NV driver’s license and ability to travel to DNW service area by car. 

• Undergraduate degree in business health administration, marketing, and/or nursing preferred
• 1-2 years’ experience educating physician and healthcare professionals required
• 2-3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.