Process Manager (m/f/d)

Hi, we’re Doonails! 💅🏼

Are you ready to shake up IT processes with us? 🚀

Do you want to make workflows smarter and more efficient while ensuring everything runs smoothly? Are you excited to be the central connection between IT and other teams, driving innovation and pushing improvements? Then this might just be the role for you!

As a Process Manager (m/f/d) at Doonails, your daily mission will revolve around optimizing our digital infrastructure, leading exciting projects, and implementing smart, scalable solutions. You’ll ensure seamless operations and constantly find new ways to make our processes even better. If you want to be part of a high-energy team that thrives on innovation and teamwork, keep reading!

• Manage and maintain IT infrastructure: You’ll oversee hardware, software, networks, and servers to ensure system security, availability, and performance.

• Drive process improvements and automation: You’ll identify and implement process optimizations and lead automation initiatives to boost efficiency and enhance the customer journey.

• Software and technology management, plus stakeholder collaboration: You’ll evaluate, integrate, and maintain software systems while working closely with key stakeholders across departments to align IT solutions with business needs.

• Ensure IT security and compliance: You’ll implement security protocols, monitor data privacy, and ensure GDPR compliance while actively managing IT risks.

• Lead IT projects and provide support: You’ll plan and execute IT projects, offer technical support, and develop training programs for over 45 team members to foster a collaborative IT environment.

• Experience in software and IT infrastructure management: Strong knowledge of managing, integrating, and optimizing software systems (e.g., Shopify, ClickUp, Google Workspace) and IT infrastructure in e-commerce.

• Problem-solving and analytical skills: You can analyze complex issues, resolve them efficiently, and implement process improvements.

• Expertise in cybersecurity and compliance: You have experience in data management, implementing IT security protocols, and ensuring compliance with standards like GDPR.

• Collaboration and communication skills: You excel at working with people, are hands-on and outgoing, demonstrate strong teamwork abilities, and manage stakeholders effectively.

What We Offer You:

💸 Competitive Payment: Transparent salaries based on your level + performance-based bonuses

🇪🇺 100% Remote Work: Work flexibly from wherever you’re most productive

📈 Growth Opportunities: Shape the company from day one, share your ideas, and grow beyond yourself

🧘 Mental Health Support: Access to Nilo.Health, a platform dedicated to your mental well-being

📚 Personal Development: €1,300 gross annual budget for your professional development

💼 Workspace Support: We cover the costs for a co-working space or set up your home office

🇨🇾 Workations in Cyprus: Our office in Cyprus is always open for you

🤩 Team Events: Meet the team in person during exciting events across Europe

Sounds exciting? Apply now and let’s shape the future together! 🚀

We’re looking forward to getting to know you!

See you soon! 🚀