About the Team

DoorDash is looking to change how we support frontline and external customers alike, and you'll be part of an exciting team designed to take our support to the next level. As a Global Advocate Supervisor, your team will provide live, top-tier support for DoorDash's Consumers, Dashers, Merchants, and internal customers. You’ll lead your team as they partner with our internal BPO teammates to troubleshoot, answer questions, take action, and provide feedback or solutions for roadblocks.

About the Role

Global Advocate Supervisors are excellent communicators who are passionate about removing barriers, adapting quickly, and getting the details right. As a people leader, you’ll be responsible for coaching and leading a team to deliver an exceptional support experience that is both empathetic and personalized. Strong leadership skills, including experience managing people and metrics, are essential for this role. As a Supervisor, you’ll also be responsible for managing cross-functional partnerships to escalate and investigate complicated issues across all lines of business. 

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.

You're excited about this opportunity because you will…

• Build out a team of highly motivated individuals who are focused on the success of every interaction across all lines of business
• Identify areas in our policies, processes, or products flagged by your team and collaborate to escalate feedback that helps shape future iterations
• Coordinate daily workflow within the team and adjust resources to meet service-level agreements of the business
• Lead a team of Global Advocates and establish, assess, and maintain KPI’s for your team
• Execute in short-term sprints while maintaining a vision for long-term sustained success
• Optimize operations from the ground up. You understand gray areas, risk, and are comfortable working and producing measurable results
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents

We’re excited about you because…

• You have 4+ years of relevant work experience, with at least 2 years of experience managing people
• You have experience achieving deliverables, pulling data, and using data to influence your decisions. You are results-oriented and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You are comfortable using Salesforce, Sigma, and Excel/Google Sheets
• You have familiarity with working with large, diverse customer support, operations, and sales organizations
• You are an owner, always looking for opportunities to better your work product
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day
• We are learners - Everyone at DoorDash continually learns on the job, no matter if we’ve been in a role for one year or one minute
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights
• We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey