Group Events Coordinator

Sand Valley Resort is nestled on 12,000 acres of ancient sand dunes in central Wisconsin, offering an unparalleled golf and outdoor experience. Established in 2016 by brothers Michael and Chris Keiser, Sand Valley features five world-class golf courses—Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley—all harmoniously integrated into the raw beauty of the Wisconsin wilderness. The resort, inspired by the iconic heathland courses of London, provides a pure golfing experience akin to its sister properties, Bandon Dunes and Rodeo Dunes.

In addition to exceptional golf, Sand Valley offers a wide range of year-round outdoor activities, including fat-tire biking, hiking, kayaking, ice hockey, and more. The resort also features a state-of-the-art Tennis Center with 16 grass courts and the eleventh Court Tennis facility in the U.S. Dining at Sand Valley reflects the region's rustic charm with a blend of global inspiration and Wisconsin flavors.

Known for its warm hospitality, Sand Valley attracts a vibrant community of golf and outdoor enthusiasts seeking a retreat from the demands of daily life. The team fosters a collaborative environment, constantly striving to create unforgettable guest experiences rooted in authenticity and the natural beauty of the surroundings.

• The Group Sales and Events Coordinator is responsible for organizing details for large group sales and events and implementing outings/events to maximize guest experience. This professional is instrumental in ensuring that guests receive outstanding individualized customer service. Additional responsibilities include assisting in generating new business and maintaining relationships with current clients as well as generating additional revenues through up-selling of facility products, services, and amenities.

• Act as the primary coordinator for group events, managing both the planning and coordination of the group's experience and serving as the on-site point of contact during the event.
• Manage requests for large group reservations and events throughout all resort seasons.
• Document groups’ requests and organize required booking documents accurately.
• Maintain assigned leads, keeping all steps of the booking and contract processes up to date.
• Compile reservation details into written proposals, ensuring accurate documentation.
• Secure signed contracts and deposits in a timely manner.
• Establish an organized system to gather and compile all information related to group reservations, events, and tournaments in a timely manner. This may include items such as room reservations, tee times, caddie requests, dining arrangements, and more.
• Outline details of large group reservations, events, and tournaments details for interdepartmental sharing to maximize cohesion amongst teams.
• Cultivate positive relationships and share important event information with team members, particularly those in customer-facing roles, to enhance customer satisfaction.
• Conduct friendly, professional orientations and tours as needed for guests, sharing information about facilities, amenities, services, policies, etc.
• Address customer inquiries and/or complaints in accordance with established policies.
• Learn and retain general knowledge of other departmental operations, including Golf/Caddies/Retail, Food & Beverage, Rooms/Hotel, and others, to enhance revenue through upselling and assist with special guest requests.
• Monitor guest activities and customer satisfaction during group stay.
• Audit folio statements throughout outing/event for billing accuracy, and ensure timely final payment of Master folio invoices.
• Examine the final arrangements meticulously. Arrange your schedule to ensure your presence during outings and events. Evaluate the best times to greet groups during their visit, taking into account the intricacies of the programming.
• Performs other duties, as appropriate.

• High school diploma required.  College degree preferred.
• Familiarity with Microsoft Office (Word, Excel, Outlook) is preferred.
• Strong written communication skills; clear, concise correspondence; mathematical skills are extremely beneficial.
• Demonstrate professional verbal communication skills, effectively communicating and collaborating with guests and colleagues alike.
• Highly organized with attention to detail and time management.
• Critical thinking skills to anticipate needs, analyze requests, and solve problems; adaptability and teamwork; ability to handle multiple tasks under pressure with minimal supervision; flexible hours, including nights/weekends.
• Maintain a positive attitude, emotional intelligence, and professional demeanor.

• Typical office setting with overheard lighting and adjustable ventilation. This individual may be exposed from time to time to inclement weather; potentially dangerous pesticides, herbicides and fertilizers; equipment movement hazards; misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

• Restaurant Discounts
• Retail Discounts
• Employee Meal Program
• Golf Privileges
• Uniform Allowance
• Employee Assistance Program – Canopy

• Full-Time Regular, Salary, Exempt

Sand Valley LLC is an Equal Opportunity Employer