Lead Quality Assurance Manager

Embrace the opportunity to positively change someone’s life!

Perks/Benefits:

• Salary $67,000 
• Full-time, Mon-Fri, Day shift 
• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• PAID training and orientation

WHO WE ARE:

At Dungarvin, our primary goal is to create a positive influence in the lives of the people we serve. We help individuals with different abilities, like intellectual disabilities, developmental disabilities, physical disabilities, autism, and mental health conditions, in a variety of programs with a focus on providing person-centered care. We aim to empower those we assist to pursue their dreams while our dedicated team provides guidance, support, and care they deserve with dignity and respect.

The Lead Quality Assurance Managers are responsible for ensuring high-quality services. This includes program oversight, conducting site visits, independent Electronic Health Record (EHR) data reviews, and collaborate with Operations to build on strength and fix weaknesses. The Lead QAM will work closely with state and national teams to ensure the quality of our services meets or exceeds industry standards and regulatory requirements. The position works collaboratively with all levels of the operational teams to identify problems, develop correction plans and ensure plans are fully implemented. 

The Lead QAM will conduct internal investigations related to reports of alleged maltreatment, serious injuries, and other concerns and required by DHS and as requested by the Dungarvin Minnesota management team. 

• Must meet the requirements of designated manager (245D) and have a bachelor’s degree in a Human Services or related field. A minimum two years’ experience supervising in quality assurance or humans services field is preferred. 

• Experience leading and managing quality assurance initiatives with demonstrated responsibility leading quality outcomes and practices. 

• Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care. 

• Experience managing internal investigation processes and providing training to internal resources to conduct effective investigations. 

• Experience developing and leading training initiatives, including but not limited to quality assurance and investigation practices. 

• Demonstrated experience and abilities in both written and verbal communication, as well as project management skills.  

• Experience preferred in the area of community-based care and DHS operations, coordinating and managing delivery of quality assurance practices. 

• Ability to work independently with a high degree of collaboration across management teams and departments. 

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

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