Frontline Enablement Senior Associate - Knowledge Management

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

We are seeking a Knowledge Management Specialist to lead the knowledge management and continuous improvement of enablement programs that empower frontline teams (Sales, Support, and Customer Success) with the skills, tools, and insights they need to succeed. This role will focus on maintaining structured knowledge content across solutions, tools, processes, and soft skills to drive performance, consistency, and customer satisfaction.

Key Responsibilities:

Knowledge Management 

• Manage scalable knowledge assets related to our enablement programs (Scope: Solutions, tools, processes, and soft skills).
• Work closely with subject matter experts to extract, curate, and continuously manage the content.
• Create and maintain a structured knowledge base that is intuitive, searchable, and aligned to business goals.

Enablement Program Support

• Implement knowledge frameworks that complement onboarding, ongoing learning, and frontline enablement initiatives.
• Support the delivery of the Enablement programs, integrating content on communication, problem-solving, and customer engagement.
• Collaborate with different departments (Product, Marketing, HR, RevOps and enablement teams) to ensure alignment with enablement and performance goals

Tool & Platform Management

• Administer knowledge platforms and ensure content governance and version control.
• Track and analyze usage metrics to assess content effectiveness and identify opportunities for improvement.
• Optimize delivery formats (e.g., interactive guides, video tutorials, microlearning modules) for various learning styles and job functions.
   

Cross-Functional Collaboration

• Act as a bridge between product, operations, enablement, and frontline teams to ensure knowledge reflects the latest solutions and best practices.
• Facilitate feedback loops with frontline staff to surface knowledge gaps and improve content relevance.

• 5+ years of experience in knowledge management, enablement, L&D, or content strategy roles.
• Strong writing and instructional design skills, with an ability to translate complex concepts into digestible content.
• Experience with knowledge tools (e.g., Confluence, Guru, Notion, Zendesk Guide, LMS platforms).
• Familiarity with frontline functions (sales, support, customer success) and their operational tools/processes.

Preferred:

• Background in SaaS, tech, or customer-facing environments.
• Knowledge of soft skills development and behavioral training frameworks.
• Certification in Knowledge-Centered Service (KCS) or instructional design is a plus.

In return for your expertise, we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card
• Multikafeteria
• Lunch card
• Hybrid work organization
• Remote work from abroad policy
• Internet and Electricity bill allowance
• Additional day for community service when volunteering