Customer Success Administrator

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We are looking for a Customer Success Administrator to support our ANZ team in managing customer accounts within the Education Perfect platform. In this role, you will be responsible for supporting the enrolment of our schools, managing accurate customer data, addressing enquiries and ensuring smooth coordination between departments to enhance the customer experience.

This is a temporary position from 27th January to 11th April 2025 and while our ideal candidate will be based in Dunedin, we welcome applications from anywhere in New Zealand.

What you will do

• Maintain and update customer records in our platform to ensure data integrity
• Assist with securing class lists and enrolment data for the ANZ Customer Success Team
• Serve as a central point of contact for customer enquiries, requests and issues, escalating complex matters when necessary
• Process invoice amendments and redirect other customer enquiries to Sales, Finance or Support teams as needed
• Liaise with Sales and Customer Support teams to ensure alignment on customer success initiatives
• Contribute to cross-functional projects that aim to improve the overall customer experience
• Perform additional administrative tasks as directed by the CS ANZ Managers

About you

• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Exceptional communication and interpersonal skills
• Ability to multitask and prioritise workload effectively
• A customer-centric approach with a passion for providing exceptional service
• Team-oriented and collaborative mindset
• Knowledge of the education industry or experience with educational software platforms is a plus

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.