IT System Admin

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 23 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

The IT Systems Administrator is part a global team that provides first and second level support for technical infrastructure, including laptops running Windows OS, mobile devices, end-user applications, and services. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware, software, and IT services, troubleshooting problem areas in a timely and accurate fashion, and providing end-user assistance where required.

The ideal candidate has at least 5 years of experience in an IT systems administration function in a global company in the retail or technology sector, is passionate about providing service, maintains a profession, and is pleasant using proper customer service skills. It may require some on-call support and off-hours maintenance work.

• Ensure end-to-end user experience and provides a single point of contact for users’ incidents and requests.
• Provide white glove support experience for senior management.
• Provide timely resolution or escalation, communicating progress promptly, and handling customers with a professional attitude. Log and track incidents and requests and follow up with other resources to ensure incidents are resolved, and requests are fulfilled.
• Perform analysis, diagnosis, and resolution of complex problems for end-users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot users’ workstations and related hardware and software to deliver required service levels.
• Engage other IT resources to resolve incidents that are beyond the scope of their ability or responsibility.

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.