Operations Analyst

Job Title: Operations Analyst / Compliance Specialist
Location: Remotely in South Africa
Job Type: Full-time
Hours: 10am-7pm SAST

Monthly Salary: R23 000 - R28 000 per month ( Negotiable based on experience )

About the Company

Our client operates in the financial services industry, providing comprehensive solutions to meet the needs of their diverse clientele.

Role Overview

Join our client's dynamic team as an Operations Analyst specialising in compliance within the financial services sector. This role offers a unique opportunity to contribute to regulatory adherence, operational efficiency, and client satisfaction.

Responsibilities

• Client Onboarding & Account Management: Account opening, onboarding, compliance screening, and referrals investigation

• Transaction & Payment Processing: Reviewing and approving referred funds, additional information requests, payment tracers/recalls, and private client payments above £250k
• Client & Counterparty Communication: Handling client inquiries, counterparty information requests, and updating client details
• System & Database Management: Managing HubSpot onboarding, syncing systems, unlocking web accounts, and maintaining the client database
• Reporting & Compliance: Affiliate approval and registration, KYC refreshes, and statement management (weekly/monthly)
• Operational Support: Online demos, troubleshooting portal issues, trade support inbox actions, and executing online payment instructions requiring drawdown

• 2-5 years of experience in onboarding or transaction monitoring roles
• Strong process adherence and attention to detail
• Experience in account opening and compliance screening
• Experience in managing HubSpot onboarding and syncing systems
• Excellent communication skills
• Ability to collaborate effectively within a team
• Experience servicing both clients and internal sales teams
• Desire for long-term success in the role

• Competitive salary based on experience.
• Flexible remote work environment.
• Opportunity to work with a dynamic and growing team.