Property Manager (EMACOP01)

Hours:            Full Time, Monday to Friday - UK hours

Reports to:    Director

About The Client

Our client is a specialist lettings agency that manages shared rental homes - known in the UK as HMOs (Houses in Multiple Occupation). They oversee 120 individual rooms across Greater Manchester, each rented by separate tenants who share communal facilities like kitchens and bathrooms. Their focus is on ensuring these homes are safe, well-maintained, and legally compliant whilst delivering excellent service to both tenants and landlords.

Role Purpose

They are seeking a reliable, proactive Remote Property Manager based in South Africa to take ownership of property condition, maintenance coordination, and tenancy transitions. You will manage maintenance issues, coordinate UK-based contractors, oversee digital inventory processes, and support tenant and landlord communications. On-the-ground tasks are handled by UK-based staff.

This coordination-focused role is ideal for someone who thrives on digital systems, proactive problem-solving, and clear communication.

Key Responsibilities

🛠️ Maintenance Coordination

●       Triage and manage reported maintenance issues via COHO

●       Assign tasks to UK-based Maintenance Technician or approved contractors

●       Ensure all jobs are completed promptly and to a high standard via photo/video follow-ups

●       Keep accurate digital records in COHO and shared documents

🔑 Tenant Check-In / Check-Out

●       Coordinate the end-of-tenancy process: cleaners, handyman works, and inventories via remote systems

●       Review check-out and check-in inventories on Inventory Hive

●       Delegate any physical inspections to on-site staff, ensuring standards through photo documentation

●       Ensure rooms meet Confidence Property standards before re-letting

👥 Tenant & Landlord Support

●       Resolve tenant complaints professionally, escalating where necessary and following through

●       Send landlords quotes for approval before instructing non-routine or higher-cost works

●       Keep landlords updated on property condition, issues, and work progress

📋 Compliance Support

●       Coordinate on-site access via Handyman & Lettings Negotiator for inspections

●       Ensure remedial actions are tracked and closed off

●       Monitor property safety issues via reports and images

●       Oversee 6-monthly digital inspections using Inventory Hive

🧼 Housekeeping & Communal Standards

●       Review cleaner reports and images to ensure communal areas are up to standard

●       Escalate bin issues or repeated cleanliness problems to tenants via WhatsApp/email

●       Monitor and guide tenants on proper recycling via remote communication

🤝 Contractor & Supplier Management

●       Work with preferred contractors, ensuring reliability and value for money

●       Request and compare quotes, arrange access, and monitor completion

●       Onboard new suppliers as needed, checking references and insurances

🏷️ Lettings Support

●       Coordinate with Lettings Negotiator to ensure rooms are photo-ready

●       Ensure all property media and digital inventories are current

🌐 Relationship Building

●       Build rapport with landlords via Zoom, calls, and email

●       Support client confidence and retention through professional communication

Requirements

• Proven experience in property management, maintenance coordination, or residential lettings

• Strong organisational skills and attention to detail
• Excellent communication and customer service skills via phone and video
• Team-oriented mindset with ability to collaborate across remote and local teams
• Ability to follow through, escalate issues when needed, and manage multiple priorities effectively

Desirable

• Familiarity with UK HMO regulations
• Experience in UK HMO Management
• Experience with Asana, COHO HMO Management Software and InventoryHive
• Experience with property management systems

What We Offer

●       Friendly team culture with clear communication

●       Defined area of responsibility and autonomy to manage your workload

●       A key role in a growing, systemised agency that values integrity, quality, and accountability