Assistant Property Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory that was declared the #1 Attraction in the World – and the #1 Attraction in the U.S. for the third consecutive year – in Tripadvisor’s 2024 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is the recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2024, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 732 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Assistant Property Manager will play a crucial role in overseeing the comprehensive management of all building operations for a 1 million square foot property. This role involves overseeing building staff, coordinating tenant services, and ensuring compliance with building policies and procedures. The Assistant Property Manager will also support the Property Manager in developing budgets, managing special projects, and maintaining property files and records. This position requires strong supervisory and administrative skills, a basic understanding of electrical and mechanical systems, and the ability to handle multiple tasks effectively.

• Establish and maintain procedures to properly administer all purchase orders processing, payroll administration, accounts payable, accounts receivable, and related correspondence
• Utilize working knowledge of all building accounting systems, accruals, and reclassification
• Assist Property Manager in developing forecasts and budgets, including Operating, Tenant Improvement, and CapEx budgets
• Provide knowledgeable of ownership’s policies and procedures and Union (32B-J, Local 94) Commercial Building Agreements
• Administer all special projects that are assigned by the Property Manager and Portfolio Manager
• Assist Property Manager in ongoing leasing program including review of leases for compliance, notification, updates, escalations, late charges, statements, and insurance compliance
• Assist in the coordination of tenant move-ins and outs and completion of associated paperwork
• Coordinate with Property Manager in the issuance of notices relating to tenants, security, janitorial, or project issues
• Oversee engineering and building staff, meet with the Chief Engineer and/or Superintendent on a daily basis to coordinate ongoing work and the building’s repair and maintenance program
• Direct the day-to-day operations of the security and cleaning contractors
• Schedule overtime and vacations to provide adequate coverage of building functions
• Ensure adequate and qualified replacements when absences or vacancies occur in the security and cleaning staffs
• Manage the operation of tenant service requests, insuring timeliness of service calls and the proper dispatch of requests to building trades
• Assign and monitor maintenance and custodial tasks as called for by tenant or management request
• Coordinate special work orders, trash removal and freight car usage
• Assign work priorities
• Ensure employee duties/responsibilities and building policies/procedures is understood by the staff
• Update reports for weekly and monthly meetings with ownership
• Implement and maintain property files, manuals, and records
• Assist in monitoring all on-going maintenance/construction projects performed by external contractors
• Coordinate all "Slip & Fall" and related bodily injury insurance issues utilizing full knowledge of all building insurance coverage and report all accidents with complete details to insurance carrier
• Maintain current required insurance certificates for contractors and vendors
• Assist Property Manager in contract bid process including preparation of RFP documents and bid evaluation
• Review and evaluate fire safety system permits to ensure compliance with applicable fire codes
• Oversee all required training including, but not limited to OSHA, Hazard Communication, Mold, Asbestos, Fire Safety, etc. on an as-needed basis and distributes relevant memorandums
• Analyze and oversee the maintenance of all building inspections and records
• Coordinate and advise of emergency trade responses with management and trades
• Perform daily inspections to ensure building standards are being adhered to and enforce in-house cleaning programs, cleaning contracts, and performance of routine maintenance tasks
• Inspect areas under construction daily
• Coordinate building service (i.e., freight, security, cleaning, engineering, fire watch) for after-hour construction, maintenance, tenant moves, and any other special projects
• Work with HR department on any disciplinary action
• Meet with tenants on a regular basis to ensure tenant satisfaction
• Prepare monthly overtime reports and reallocate labor costs to projects as needed
• Assist the Property Manager on ad hoc analysis and reporting
• Evaluate lease proposal from an operation and LL work perspective

• Be self-driven
• Make strong communications a core competency
• Have a positive attitude and be a forward thinker
• Have a long-term strategy and set goals
• Find opportunities where others see obstacles
• Be decisive, curious, and engage your tenants, colleagues, and staff
• Present a well maintained, operational, safe property

• Ability to handle multiple tasks, coordinate, manage, and communicate effectively
• Strong supervisory and administrative skills
• Basic understanding of electrical/mechanical systems, and construction
• Maintain a professional presence
• Knowledge of Yardi and Building Engines preferred
• Basic Project Management experience a plus

• College Degree or High School Graduate with relevant industry experience
• Minimum of five (5) years property, maintenance and construction experience
• Minimum of three (3) years supervisory and management experience

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Periods of prolonged walking inclusive of ascending up and down stairs for building inspections

• At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.