GCC - Operations Manager

GCC is looking for candidates who wants to take the next step in their technical career as an Operations Manager with our 100% employee owned company. GCC has offices in Tampa, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our northwest division specializes in hydraulic solutions for the aerospace, machine tool, forestry and marine industries. Our team is growing, and we are proud to be a 100% employee-owned company – every employee has skin in the game.

The Operations Manager oversees and coordinates the activities of their business location, focusing on enhancing customer and employee satisfaction while optimizing the efficiency of resources, including personnel, materials, and equipment. They also collaborate with senior leadership to develop and implement organizational policies, either directly or through the management of subordinate teams.

Responsibilities:

• Manage team of customer service, shop technicians, field technicians, warehouse associates across GCC’s NW territory.
• Responsibility for technical aspects of hydraulic subassembly production, on-time shipment of products, other value-added services such as custom paint, assembly of small systems and responding to customers’ requests for field support.
• Analyze departmental activities, costs, and forecasts to evaluate progress toward stated goals and objectives.
• Supervise, motivate, and monitor team performance to achieve organizational objectives.
• Participate with HR department for necessary talent development, performance management and recruitment.
• Drive operational efficiency by optimizing workflows, resource allocation, and overall productivity.
• Collaborate with the top leadership to review achievements, adjust goals and provide necessary performance data.
• Manage and maintain top-tier customer service by ensuring timely responses, effective solutions, and a customer-centric approach.
• Create, review, update, and execute business strategic plans and drive operational development.
• Collaborate with sales teams to support the acquisition and growth of new business opportunities.
• Lead and oversee key projects, processes, performance reports, and data analysis to ensure operational success.
• Provide leadership in employee relations through effective communication, coaching, training, and development.
• Ensure compliance with company standards for cost control, waste reduction, quality, OSHA, health, safety, environmental policies, and on-time delivery.
• Participate in and support the organization's continuous improvement initiatives, ensuring conformity to ISO 9001 Quality Management System standards.

• Other duties as assigned.

Education & Training:

•         Bachelor’s degree or higher in technical field (engineering, operations, industrial distribution) is preferred.
•         Certified Fluid Power Hydraulic Specialist a plus.
•         Technical experience considered in lieu of education.

Experience

•         3+ years of experience in Operations, Customer Service, or technical fields.
•         Experience in hydraulic, electrical, or mechanical repair is preferred.
•         Experience working in an ISO 9001 environment a plus.

Knowledge & Skills

•         Technical abilities to understand and organize assembly of various hydraulic, pneumatic and electric

subassemblies.

•         Inventory best practices knowledge.
•         Ability to communicate at numerous levels internal and external to the company.
•         Strong organizational and follow-up skills.
•          Ability to investigate problems or potential problems to avoid reoccurrence.
•          Good personal motivation.
•         Good communication skills.
• ·        Ability to manage and train a team.

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

• Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
• ESOP companies grow 2.5 times faster than those companies without employee ownership.
• Research shows employee owned companies are superior in performance, employee benefits and employee moral because everyone is working towards a common goal.