Product Growth Associate (E-commerce)

THE ROLE

We are seeking a highly motivated and versatile Product Growth Associate to help launch and scale our new e-commerce supplements business.

Reporting directly to the Senior Manager, this full-time, in-office role blends operational rigor with growth experimentation—ideal for someone who enjoys building systems, has an entrepreneurial bend but also has a curiosity for product performance, consumer behavior, marketing and revenue-driving initiatives. You'll support the operational backbone of the business—inventory, fulfillment, and customer experience—while also contributing to cross-functional projects that test new ideas, improve the online funnel, and optimize our end-to-end consumer journey and help build organic growth.

This is a hands-on, foundational role within a fast-growing team. You will thrive here if you're a systems thinker, a self-starter, and someone who enjoys combining operational execution with iterative product and growth testing. Ideally, you’ll have experience in e-commerce operations, particularly within the supplements, health, or wellness sectors. You should possess strong organizational skills, attention to detail, and a proactive approach to problem-solving.

KEY AREAS OF RESPONSIBILITY

D2C Operations Management:

Oversee the daily operations of the e-commerce supplements business, ensuring smooth order processing and fulfillment.

Manage inventory levels, including tracking stock, forecasting needs, and coordinating replenishment with suppliers.

Serve as the primary point of contact for fulfillment partners (e.g., 3PLs), monitoring performance and resolving issues.

Growth and Product Support:

Assist in testing growth experiments (e.g., pricing, bundling, landing page variations) in collaboration with product, marketing, and data partners.

Support community engagement strategies across social and in-person channels.

Help track user behavior and operational metrics to inform hypotheses for improving conversion and retention.

Collaborate on product development cycles for new SKUs, including packaging, launch ops, and performance feedback.

Supplier and Partner Coordination:

Establish and maintain relationships with supplement manufacturers, packaging suppliers, and logistics providers.

Coordinate inbound shipments and ensure timely receipt of goods.

Monitor supplier performance and adherence to quality standards.

E-commerce Platform Support:

Assist in managing the operational aspects of the e-commerce platform related to supplements (e.g., ensuring accurate product information, inventory syncing, pricing updates).

Work with the team to ensure a smooth online customer journey from Browse to checkout and delivery. Liaise with customer service teams to resolve operational-related inquiries (shipping delays, stock issues, etc.).

Process Improvement and Reporting:

Identify opportunities to improve operational efficiency, reduce costs, and enhance the customer experience within the D2C supplements channel.

Develop and track key operational performance indicators (KPIs) such as inventory turnover, order accuracy, fulfillment times, and shipping costs.

Generate regular reports on operational performance for the Senior Manager.

Cross-functional Collaboration:

Work closely with the Senior Manager to implement operational strategies and achieve business objectives.

Collaborate with potential future marketing and finance teams on initiatives impacting e-comm operations (e.g., promotions, new product launches).

Assist with administrative tasks related to operations planning and execution.

ABOUT YOU

Education: 

Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field, or equivalent practical experience.  

Experience: 

Proven experience (ideally 1-3+ years) in an operations, D2C e-commerce ops or growth role; experience in early-stage or high-growth environments is a big plus.

Direct experience working within an e-commerce / Direct-to-Consumer business model is highly preferred. Experience in the supplements, health, CPG (Consumer Packaged Goods), or wellness industry is a strong advantage.

Skills & Abilities: 

Exceptional organizational skills, high attention to detail, and the ability to manage multiple priorities simultaneously.

Proactive and adept at identifying operational issues, problem solving, and finding effective solutions. Tech Savvy; proficiency with standard office software (especially Google Sheets for data tracking and analysis). Familiarity with e-commerce platforms (e.g., Shopify) and inventory management systems is a pus.

Strong written and verbal communication skills for effective collaboration with internal teams and external partners.

Ability to thrive in a dynamic, fast-paced startup environment and adapt to evolving processes and priorities.

Must-Have Requirements:

Must be authorized to work in the United States of America without sponsorship.

Must be willing and able to work from Enhanced’s New York office five days a week.

Please make sure to include a detailed cover letter along with resume in order to be considered for this role.